Lona Duerksen

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Replaced items of damaged or missing products.
• Trained others to work with the stores directly.
• Cross-trained on working with the stores, submitting investigations with delivery carriers and providing service to collect unpaid payments from customers orders.
• Identified and resolved problems with customers account

Pick and peeled decals for bigger companies.

Worked with others to complete what was due for the day.

Collaborated effectively with team members for efficient coordination of pile driving operations and overall project progress.

Packed and shipped the decals.

• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Became familiar with products to answer questions and make suggestions.
• Prepared products following restaurant, health, and safety standards and procedures.
• Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
• Ensured food safety by rigorously adhering to sanitation standards during food preparation.
• Contributed to inventory management, minimizing food waste and controlling costs.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Filled out daily shift log to record amount of food prepared, used and leftover.