Lona Ring
Summerville,SC
Summary
Aspiring Enrolled Agent with a strong foundation in tax compliance and preparation, actively studying for the EA exam. Equipped with customer service, office administration, and tax preparation experience, complemented by formal education in accounting. Eager to bring attention to detail, technical skills, and a commitment to client satisfaction to a professional tax preparation role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
01.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Related: Office Assistant
Chickasha of Georgia
01.2018 - 01.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associates Of Accounting -
Wiregrass Georgia Technical College
Valdosta, GASkills
- Customer service
- Data entry
- Clerical support
- Scheduling
- Filing and data archiving
- Documentation and reporting
Certification
PTIN
Current IRS AFTR certification
Timeline
Customer Service Representative
Home Depot
01.2019 - 12.2020
Related: Office Assistant
Chickasha of Georgia
01.2018 - 01.2019
Associates Of Accounting -
Wiregrass Georgia Technical College
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