Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lona Marquette Miller

Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused I'm an individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

28
28
years of professional experience

Work History

VIRTUAL PATIENT SAFETY ATTENDANCE

HCA/SUNRISE HOSPITAL
11.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

PROSPECT SUPERVISOR

PROSPECT AIRPORT SERVICES, INC.
07.2024 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Wholesale/Tour & Travel Coordinator

Caesars Entertainment
03.1997 - 06.2024

I have 28 years of successful experience with third-party reservations. Setting up travel arrangements and contracts. Working closely with the sales management team to ensure the contract is correct from the time the client signs, guest checking in to checking out assuring their guest will have an amazing experience. I have had communication and experience with domestic and international companies such as Expedia,Travelocity, Booking.com, Vegas.com, WestJet, Mark Travel, and many more companies.

Education

No Degree - Criminal Justice

College of Southern Nevada North Las Vegas Campus
3200 E. Cheyenne Ave, North Las Vegas, NV 89030
09-1985

High School Diploma -

Ed W Clark High School
Las Vegas, NV
06-1981

Skills

  • I'm a very positive person & worker (meaning as a team we all should uplift each other) I'm calm under pressure, friendly personality and great attitude
  • Detail-Oriented Approach
  • Active Listening
  • Basic Math
  • Clerical Support
  • Supervision and leadership
  • Excellent Communication
  • Decision-Making
  • Organizational Skills
  • Customer service
  • Friendly, positive attitude

Accomplishments

    Caesar's Entertainment award me employee of the month twice.

    In charge of fundraising for children in our local hospitals.

    Greeter for special events like our New Years Eve Parties.

    Spirit events, planning and celebrating our department employee's we will have this twice a year.

Timeline

VIRTUAL PATIENT SAFETY ATTENDANCE

HCA/SUNRISE HOSPITAL
11.2024 - 03.2025

PROSPECT SUPERVISOR

PROSPECT AIRPORT SERVICES, INC.
07.2024 - 10.2024

Wholesale/Tour & Travel Coordinator

Caesars Entertainment
03.1997 - 06.2024

No Degree - Criminal Justice

College of Southern Nevada North Las Vegas Campus

High School Diploma -

Ed W Clark High School
Lona Marquette Miller