Lonann French
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Automation /Systems Integration Manager
Lockheed Martin
05.2018 - Current
- Developed customized solutions for seamless data migration, improving overall business operations.
- Manage high performing automation teams
- Contract Management for five year span with a true forward opportunity equating to $18M cost avoidance
- Command & Control on network results and analysis
- Reporting includes incident SLA, service task backlog, vulnerability aging, training initiatives, and corrective action plan supporting IT general audit, ISO27001 and Cyber-Security Maturity Model Certification (CMMC)
- Agile Project Manager for automation projects that have netted $8M in labor efficiencies and cost reductions for the last three years for our customers
- Interim Campus LAN/Regional Manager - Responsible for leading team supporting multiple site refresh, special projects, break/fix and service tasks.
Communications System Design Engineer Staff
Lockheed Martin
04.2013 - 05.2018
- Aligned as Tier 3 support to voice core division
- Provided strategic planning at enterprise level to realign with a regional re-structuring
- Project Lead for voice strategy phone provisioning
- ServiceNow Citizen Innovator that automated new voice service offerings to telephone number tracking system
- Coordinated and led migration queues to ServiceNow from Remedy ticket processes
- Managed and migrated phone systems in Avaya and Cisco voice platforms.
IS Manager
City of Corinth
03.2006 - 01.2013
- Successfully managed budgetary reductions while maintaining minimal staffing
- Implemented virtualization of servers using Microsoft Hyper V
- Installed WAN backbone, Bridgewave point-to-point, and Layer 3 HP switches
Education
MBA - Information Technology Management
Western Governors University
01.2016
Bachelor of Science - Business - IT Management
Western Governors University
01.2012
Skills
- Strategic Business Planning
- Process Redesign
- Change Management
- Training Programs
- DMAIC & TQM Mindset
- Certified SAFe 5 Scrum Master
- Innovative KPI's
- Vendor Negotiations & Contract Management
- Interim Campus LAN & Regional Manager
- Infrastructure Management
- DevOps Practices
Websites
Certification
- CompTIA A+ and Project+
- FEMA NIMS and ICS
- SAFe 5 Scrum Master
- Udacity Nano-Degree AI for Business Leaders
Affiliations
- Disability IN: Mentor individuals entering job market. Participate in annual conference.
- Texas Chess Association: Past Board of Director 501C3. Youth outreach - encourage the game of chess and coordinate chess competitions.
Selected Achievements
- Created mentorship program Developed curriculum to mentor individuals on how to identify leadership style, behavioral interviews, steps to support converting from a technical role to leadership.
- Led cross-functional teams to automate mobile device "no touch" refresh and recycle.
- Led development of ServiceNow automations with multi-approval work flows. Reduced bottlenecks and improved traceability, metrics and overall SLAs.
- Improved reporting using performance analytics for network monitoring and incident resolution time, vulnerability patching, and internal auditing processes.
- Developed Statement of Work for multi-year workforce contract for staff augmentation and cabling for all US enterprise sites including standard rate by job description.
- Data driven decisions by creating technical debt and internal run-rate analysis to determine multi-business area costs.
Timeline
Automation /Systems Integration Manager
Lockheed Martin
05.2018 - Current
Communications System Design Engineer Staff
Lockheed Martin
04.2013 - 05.2018
IS Manager
City of Corinth
03.2006 - 01.2013
MBA - Information Technology Management
Western Governors University
Bachelor of Science - Business - IT Management
Western Governors University