Londa Jones, MSW PROGRAM SPECIALIST
Trinity,TX
Summary
Dedicated victim services professional with 20+ years of experience supporting crime victims, supervising staff, and advancing trauma-informed practices across multidisciplinary systems. Extensive background in crisis intervention, counseling, legal navigation, case management, program development, and training. Recognized for strong leadership, high ethical standards, and exceptional communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Victim Counselor Sr. |
Travis County District Attorney's Office
10.2019 - 04.2023
- Trained, supervised, and mentored victim counselors to improve service quality and trauma-informed practices.
- Co-developed survivor feedback assessments to guide data-driven program improvements.
- Provided crisis stabilization, counseling, safety planning, and trauma-responsive support.
- Conducted psychosocial assessments and coordinated needed community referrals.
- Guided survivors through the trial process, coordinating appearances and offering emotional support during testimony.
- Explained legal processes, rights, and terminology to victims.
- Managed case documentation and statistical reporting.
- Collaborated with advocacy groups, law enforcement, and community partners.
Reimbursement Officer III | Case Manager
Texas Office of the Attorney General - Crime Victims' Compensation
06.2012 - 08.2018
- Provided information on victims' rights, compensation, and benefits.
- Trained and mentored new Case Managers; conducted QA reviews for compliance.
- Investigated documentation to determine financial eligibility for crime-related loss compensation.
- Interpreted statutes, rules, and policies for clear and accurate determinations.
- Obtained legal documentation for loss-of-support homicide claims. Communicated benefit eligibility and award decisions to victims with clarity and sensitivity.
Foster Care Supervisor |
Buckner Children and Family Services
05.2009 - 07.2011
- Supervised, trained, and evaluated child-placing staff and social work students.
- Reviewed and edited grant proposals; monitored grant compliance and reporting.
- Led recruitment, training, and development for foster homes.
- Ensured program compliance and quality placement standards.
- Approved placement decisions and managed resource relationships.
- Identified training needs and collaborated on program budgeting.
Foster Care Case Manager |
Buckner Children and Family Services
03.2006 - 04.2009
- Delivered regulatory training to foster parents and ensured licensure compliance.
- Conducted monthly home visits and ongoing case monitoring.
- Developed individualized treatment plans for foster children.
- Managed intake, admission, and discharge documentation.
- Provided crisis counseling and coordinated emergency intervention.
- Participated in court hearings and multidisciplinary team meetings.
- Facilitated individual, family, and support group counseling.
CPS Investigator Intern |
Texas Department of Family & Protective Services
01.2005 - 12.2005
- Maintained and updated agency resource guides.
- Interviewed clients, witnesses, and staff regarding abuse/neglect allegations.
- Compiled investigative reports and entered required case data.
- Utilized state systems for documentation and analytical tasks.
- Supported casework during hearings and administrative processes.
Education
Master of Social Work -
Stephen F. Austin University
05.2010
Bachelor of Social Work - undefined
Stephen F. Austin University
12.2005
Skills
- Salesforce
- PeopleSoft
- Microsoft Office Suite
- Case Management & Data Systems
- Basic Legal Documentation
Certification
- Domestic Violence Risk Assessment
- Human Trafficking: Understanding, Identifying and Implications for Professionals Serving Vulnerable Populations
- Comprehensive Victim Service Training: {Address Confidentiality, Crime Victims' Compensation, Crime Victim's Rights}
- Sexual Assault Training Program {Hospital Accompaniment}
- Suicide Prevention Training
Timeline
Victim Counselor Sr. |
Travis County District Attorney's Office
10.2019 - 04.2023
Reimbursement Officer III | Case Manager
Texas Office of the Attorney General - Crime Victims' Compensation
06.2012 - 08.2018
Foster Care Supervisor |
Buckner Children and Family Services
05.2009 - 07.2011
Foster Care Case Manager |
Buckner Children and Family Services
03.2006 - 04.2009
CPS Investigator Intern |
Texas Department of Family & Protective Services
01.2005 - 12.2005
Bachelor of Social Work - undefined
Stephen F. Austin University
Master of Social Work -
Stephen F. Austin University
CORE COMPETENCIES
- Victims' Rights & Advocacy
- Crisis Intervention & Trauma-Informed Care
- Law Enforcement & Court Collaboration
- Behavioral Health & Safety Planning
- Case Management & Documentation
- Program Development & Resource Coordination
- Confidentiality & Ethics Compliance
- Grant Management & Financial Reporting
PERSONAL ATTRIBUTES
- Compassionate & Trauma-Informed
- Detail-Oriented
- Highly Organized
- Collaborative & Team-Focused
- Strong Written & Verbal Communication
- Effective Time Management
EMPLOYMENT SABBATICAL
Family Caregiver (Sabbatical) April 2023 – Present
Provided full-time care for a family member who was experiencing a chronic health condition. This period significantly enhanced my compassion, resilience, crisis management skills, advocacy abilities, and commitment to social service work. I am now fully available and eager to re-enter the workforce and continue my mission of supporting victims of crime by educating and sharing my personal experience with other victim services professionals.