Londa McCoy
Summary
Proven leader in dental practice management, adept at enhancing patient relations and streamlining operations for efficiency. At Summit Dental, I spearheaded initiatives that significantly increased patient acquisition and satisfaction. Skilled in OSHA regulations and teamwork, my approach to employee training and infection control has set new standards in dental care excellence.
Overview
14
14
years of professional experience
Work History
Dental Hygienist
Pediatric Dentistry
04.2021 - Current
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Reduced patient anxiety with the use of calming techniques and age-appropriate explanations during dental procedures.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
Pharmacy Technician
Peterson Drug
11.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Practice Manager
Summit Dental
04.2019 - 08.2020
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
- Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Special Education Paraprofessional
Millard Public School District
01.2016 - 05.2018
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Oversaw class of students in absence of instructor.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Interacted physically and verbally with students throughout each day.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
Dental Hygienist
Susan Niles DDS
04.2011 - 03.2016
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Improved and developed knowledge through continuing education courses and seminars.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Served as a mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
Education
Bachelor of Science - Dental Hygiene
University of South Dakota
Vermillion, SD05-1999
Skills
- Recruitment and hiring
- Patient Relations
- OSHA Regulations
- Dental Practice Management
- Employee Training
- Infection Control
- Oral communication
- Inventory Management
- Office meetings
- Teamwork and Collaboration
Timeline
Dental Hygienist
Pediatric Dentistry
04.2021 - Current
Pharmacy Technician
Peterson Drug
11.2020 - 04.2021
Practice Manager
Summit Dental
04.2019 - 08.2020
Special Education Paraprofessional
Millard Public School District
01.2016 - 05.2018
Dental Hygienist
Susan Niles DDS
04.2011 - 03.2016
Bachelor of Science - Dental Hygiene
University of South Dakota
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