Londa Thomas
Rosenberg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT SPECIALIST
The Home Depot Inc
2021.09 - Current
- Served customer account and technical needs across 30+ daily calls, consistently meeting productivity and quality targets.
- Offered troubleshooting and resolved post-sale order issues and warranty claims.
- Collaborated with Supervisors/Team Leaders and UX Team to recommend product information updates across all websites.
- Partnered with Supervisor on creating presentations for entire Customer Engagement Center Staff.
- Accepted a temporary Teaching Assistant role that involved training new hires and creating learning material.
ESales Representative
HEB Grocery Company
2018.11 - 2021.09
- Fulfilled and expedited an average of 100+ customer orders each shift by utilizing the HEB eStore application.
- Utilized in-house software to edit and organize orders.
- Organized 12 orders at a time using specific containers while ensuring accuracy upon completion.
- Resolved customer issues by reading order notes and addressing each specific concern to satisfy the customer needs.
CUSTOMER SERVICE SPECIALIST
HEB Grocery Company
2015.02 - 2017.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed point-of-sale operations.
- Engaged heavily with customers to provide them with a memorable experience.
- Resolved on-the-spot customer issues with quick strategizing to maintain a fast checkout.
TEACHING ASSISTANT
Tiny Steps Child Carecenter
2012.08 - 2013.06
- Instructed children by using educational material through iPad and desktop computers to expand their knowledge.
- Developed daily schedules utilizing Microsoft Excel with teachers to maintain an organized day.
- Coached verbally during teaching time to help children retain educational information.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Bachelor of Science - Digital Media & Marketing
University of Houston
Houston, Texas05.2020
Minor - Technology Leadership & Innovation Management
University of Houston
Houston, TX05.2020
Skills
- Microsoft applications (Word, PowerPoint, Excel)
- Advanced in Adobe Programs (Illustrator, InDesign, Premiere, Photoshop, XD, UX Design)
- Highly knowledgeable of social media platforms (Facebook, TikTok, Twitter, Instagram, YouTube, Snapchat, etc)
- Technical experience with Sales Force
- Physical portfolio of projects available upon request
Accomplishments
- The Home Depot Customer Service Learning & Development Teaching Assistant [APRIL 2022 – MAY 2022]
- Associate Spotlight for the August GCC Newsletter [JULY 2022]
- Global Custom Commerce – The Home Depot Council Member [MAY 2022 – ]
- University of Houston’s Organizational Leadership Academic Award [FALL 2018 – SPRING 2019]
Certification
- Licensed Insurance Adjuster - [SEPT 2023 - ]
Timeline
CUSTOMER SUPPORT SPECIALIST
The Home Depot Inc
2021.09 - Current
ESales Representative
HEB Grocery Company
2018.11 - 2021.09
CUSTOMER SERVICE SPECIALIST
HEB Grocery Company
2015.02 - 2017.08
TEACHING ASSISTANT
Tiny Steps Child Carecenter
2012.08 - 2013.06
Bachelor of Science - Digital Media & Marketing
University of Houston
Minor - Technology Leadership & Innovation Management
University of Houston