Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Londan Harris

Londan Harris

Server
Big Lake,Minnesota

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, while maintaining focus and a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Overview

23
23
years of professional experience

Work History

Server

Smack Shack
06.2022 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

CoV Restaurant
04.2019 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Main Street Farmer
08.2017 - 05.2019
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Sales Associate/Desk Receptionist/Automotive Parts Salesperson

Full Throttle Sports
01.2011 - 08.2017
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Organized parts storage and stocked inventory according to established guidelines.

Server/Bartender

Adventures Restaurant & Pub
03.2010 - 08.2017
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associate of Arts - Liberal Arts And Sciences

St. Cloud Technical College
Saint Cloud, MN
08-2021

High School Diploma -

Rice Lake High School
Rice Lake, WI
06-2005

Skills

  • Team member support and assistance
  • Daily specials memorization
  • Hospitality and accommodation
  • Goal oriented
  • Task prioritization
  • Opening and closing procedures
  • Customer engagement
  • Problem-solving
  • Calm demeanor
  • Professional appearance
  • Time management
  • Phone etiquette

Timeline

Server

Smack Shack
06.2022 - Current

Server

CoV Restaurant
04.2019 - 06.2022

Server

Main Street Farmer
08.2017 - 05.2019

Sales Associate/Desk Receptionist/Automotive Parts Salesperson

Full Throttle Sports
01.2011 - 08.2017

Server/Bartender

Adventures Restaurant & Pub
03.2010 - 08.2017

Associate of Arts - Liberal Arts And Sciences

St. Cloud Technical College

High School Diploma -

Rice Lake High School

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