Londan Huff
New Albany,IN
Summary
Experienced healthcare professional with a strong background in pharmacy and the life sciences industry. Proven track record in leadership, client relations, project management, and implementation. Skilled in establishing training departments and ensuring seamless integration of new business initiatives. Dedicated to collaboration, continuous improvement, and delivering results. Passionate about contributing to organizational success and professional development.
Overview
10
10
years of professional experience
Work History
Training and Development Manager
PharmaCord
02.2021 - Current
- Established and led development of new training department for startup company, built Learning Management System (LMS) and designing official onboarding and training curriculum.
- Applied ADDIE methodology to systematically craft training programs, conducting needs gap analysis and implementing creative solutions for learning and development challenges.
- Implemented mechanisms to track training success using Kirkpatrick Model, resulting in significant improvement in entry and exit assessment scores.
- Designed, categorized, and curated over 800 courses within company's LMS, ensuring alignment with organizational objectives and monitoring employee progress for ongoing success.
- Developed and facilitated tailored training programs covering diverse topics including Microsoft Office proficiency, DE&I training, leadership skills, and stakeholder communication.
- Successfully managed client relations, implementing over 73% of new business initiatives and coordinating training efforts to align with stakeholder expectations for 26 projects.
- Collaborated with internal and external teams to ensure seamless integration of training initiatives with client strategies, maximizing impact and success.
Program Supervisor
PharmaCord
05.2020 - 02.2021
- Led vendor-client relations, managing operational inquiries and ensuring timely resolutions.
- Acted as primary contact for escalated issues and provided troubleshooting support for SaaS CRM systems.
- Conducted Quarterly Business Reviews to align operations with KPIs and enhance collaborative success.
- Managed daily program operations, including team inquiries, employee one-on-one sessions, and leadership workshops.
- Facilitated client meetings and coordinated patient resource connections.
- Monitored case progress using PowerBI and delegated projects based on team members' career aspirations.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Developed and maintained relationships with external partners to facilitate program operations.
- Developed and implemented training programs for staff.
Pharmacy Operations Supervisor
Pharmacy Systems Inc. (Central State Hospital)
05.2017 - 05.2020
- Managed daily program operations, including team queries and agendas for huddles.
- Conducted employee 1:1s, hosted monthly leadership workshops, and interviewed candidates.
- Created and implemented training programs and facilitated client meetings.
- Delegated projects aligned with team members' career goals.
- Submitted orders daily, tracked national medication trends, and maintained budget adherence.
- Ensured pharmacy maintained ample medication supply while adhering to contracted rates.
- Managed vendor-client relations, addressing operational issues promptly.
- Conducted Quarterly Business Reviews (QBRs) to foster collaborative success.
- Oversaw data collection for business review and Joint Commission accreditation.
- Conducted unit inspections for policy compliance and collaborated on audits for regulatory standards.
Insurance Collector
First Urology
09.2016 - 05.2017
- Delivered benefit quotes to clients/patients.
- Resolved claim denials promptly and efficiently.
- Collected patient copays during visits.
- Maintained accurate reporting and billing for Medicaid/Medicare compliance.
- Addressed patient inquiries regarding billing and insurance matters.
- Investigated past due claims, documented errors, and reported daily productivity.
- Handled procedural and medication prior authorizations, pre-determinations.
- Reviewed superbills/EOBs for accuracy.
- Processed payments and conducted thorough investigations into billing discrepancies.
- Provided comprehensive training to new hires on EMR systems.
- Educated new staff on insurance concepts, including billing procedures and compliance requirements.
- Streamlined insurance collection process by implementing efficient tracking and follow-up systems.
Senior Lead Pharmacy Technician (CPhT)
Briovarx
12.2013 - 09.2016
- Operations- Clarified prescriptions, assisted pharmacists for patient safety, worked in fulfillment dispensing, and managed tasks including picking, packing, shipping, handling insurance issues, investigating claims, and conducting audits to prevent fraud, waste, and abuse.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Leadership- Created daily plans, staffing assignments for adequate coverage, served as Business Liaison during company acquisition, led team of technicians, assisted in identifying employee talents for optimal production, addressed growth and improvement needs, ran reports for production and system stage problems to prevent issues, served as company SME for system problem-solving, researched system glitches for continuous improvement, and collaborated with pharmacy director and business analysts for testing and implementing new processes.
Education
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN05.2024
Associate of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN02.2018
Skills
- Proficiency in Microsoft Office Suite, Adobe Acrobat, Adobe Captivate, Kronos, iSpring Suite, Ceridian, Veeva Vault, Paycor, Canva, Tango, SharePoint, and Blackboard
- Relationship Building
- Cross-Functional Team Development
- Adult Learning Theories
- Course design
- Training facilitation
- Needs Assessment
- Content Development
- Process Improvement
- Relationship Management
- Compliance Monitoring
- Database Management
- Operations Support
- Continuous Improvement
Timeline
Training and Development Manager
PharmaCord
02.2021 - Current
Program Supervisor
PharmaCord
05.2020 - 02.2021
Pharmacy Operations Supervisor
Pharmacy Systems Inc. (Central State Hospital)
05.2017 - 05.2020
Insurance Collector
First Urology
09.2016 - 05.2017
Senior Lead Pharmacy Technician (CPhT)
Briovarx
12.2013 - 09.2016
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Associate of Science - Criminal Justice
Indiana Institute of Technology
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