Walonda Owens
Fayetteville,NC
Summary
Achieved high standards of culturally competent care for patients through effective management of home care services. Drove compliance with NCDHHS standards as a director, ensuring operational excellence. Fostered adaptability in fast-paced environments to meet patient demands. Elevated customer service by efficiently managing patient interactions, intake information, and medication reviews under RN direction. Optimized scheduling, record-keeping, and billing processes to enhance overall service delivery.
Overview
2026
2026
years of professional experience
Work History
Certified Clinical Medical Assistant
Village Surgical Center
- Preparing and cleaning rooms to facility and OSHA guidelines
- Assisting with wound vac setup and removal
- Collaborated with team members to enhance clinic operations and improve patient satisfaction rates.
- Conducted routine laboratory tests and processed specimens while maintaining compliance with safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported healthcare providers during examinations by preparing necessary instruments and supplies.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
Pharmacy Technician
Walgreens Pharmacy
09.2023 - Current
- Help patients get the right medications by working with a pharmacist.
- Type and fill the medications under the direction of a pharmacist.
- Ensure medications are stored properly
- Determine potential drug interactions, document patients’ allergies, and inform patients of potential reactions.
- Help patients fill in proper insurance forms
- Schedule patients’ appointments for vaccinations
- Maintain patients’ records and insurance information
- Process insurance claims
- Verify prescriptions with doctors
Director/ Medical Assistant/ CNA
Loving Life Home Care
10.2015 - Current
- Responsible for filling out taxes for business and giving out tax forms to employees
- Responsible for completing thorough business audits
- Responsible for completing billing for each patient and processing payroll
- Responsible for managing all incoming client calls and transferring them to the appropriate departments
- Responsible for maintaining office equipment, including computers, printers and copy machines
- Responsible for taking clients vitals and completing assessment priority and reporting any concerns to the RN (Registered Nurses)
- Responsible for properly Covid swabbing and processing Covid test
- Filling out state and federal regulations documentation
- Filling out FMLA, DHHS, DSS, and DMS paperwork
CNA
Duke Medical Center
05.2023 - 09.2023
- Prepare and maintain records of clients' progress and services performed, reporting changes in client orientation to manager or supervisor
- Perform health care related task such as monitoring vitals and medications under the direction of RN
- Transport clients to appropriate locations such as doctor appointments
- Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services
CNA
Better Days Home Care Agency, INC
03.2007 - 01.2019
- Prepare and maintain records of clients' progress and services performed, reporting changes in client orientation to manager or supervisor
- Perform health care related task such as monitoring vitals and medications under the direction of RN
- Transport clients to appropriate locations such as doctor appointments
- Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services
Education
Nursing Assistant Certification - undefined
SS Lyon’s Nursing School
Fayetteville, North CarolinaCertified Medical Assistant -
Fayetteville Tech Community College
Fayetteville, North CarolinaMed Cert - Surgical Technician
Fayetteville, North Carolina07.2023
Diploma - undefined
Cape Fear High School
Fayetteville, North Carolina06.2000
Skills
- Proficient in utilizing Microsoft Office suite to enhance productivity and streamline workflows
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Facilitated Basic Life Support (BLS) training sessions for healthcare professionals
- Assisted in managing daily office operations to support team productivity Coordinated schedules and meetings to facilitate communication among staff Provided administrative support to ensure smooth workflow
- Facilitated effective communication strategies to enhance team collaboration
- Demonstrated adaptability in dynamic environments to meet evolving challenges
- Assisted in organizing tasks to improve workflow efficiency Supported team members in completing projects on schedule Contributed to maintaining a structured environment for project execution
- Demonstrated analytical skills to evaluate complex problems and develop effective solutions
- Monitored vital signs to support patient assessments Assisted healthcare teams in evaluating patient conditions Documented findings to aid in treatment planning
- Performed EKG tests and assisted in phlebotomy procedures Supported medical staff by preparing patients for diagnostic tests Maintained cleanliness and organization of medical equipment
- Driven to achieve objectives and exceed expectations
- Performed data entry tasks with accuracy and attention to detail Assisted in coding and billing processes to support financial operations Collaborated with team members to maintain organized records and streamline workflows
- Assisted with payroll processing and tax preparation tasks Supported accounting team in maintaining accurate financial records Helped resolve discrepancies in payroll and tax filings
- Assisted in the setup and operation of COVID-19 testing sites Supported healthcare teams in administering tests and managing patient flow Contributed to maintaining a safe and organized testing environment
Timeline
Pharmacy Technician
Walgreens Pharmacy
09.2023 - Current
CNA
Duke Medical Center
05.2023 - 09.2023
Director/ Medical Assistant/ CNA
Loving Life Home Care
10.2015 - Current
CNA
Better Days Home Care Agency, INC
03.2007 - 01.2019
Nursing Assistant Certification - undefined
SS Lyon’s Nursing School
Med Cert - Surgical Technician
Diploma - undefined
Cape Fear High School
Certified Clinical Medical Assistant
Village Surgical Center
Certified Medical Assistant -
Fayetteville Tech Community College