Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Londell Henderson

Banning,CA

Summary

High energy and Motivated Store Manager bringing extensive experience in retail setting, practiced in customer service, customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs by increasing productivity.

Overview

16
16
years of professional experience

Work History

Store Manager

Chevron Extra Mile / G & M Oil Co.
07.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store procedures for a 24 hour operation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast fun and friendly environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation for monthly inventory.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Do the hiring by looking through applications and interviewing then getting all documents ready for HR.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Cashier/Stock clerk/Produce Dept.

food4less
02.2016 - 07.2018
  • Delivered excellent customer service by greeting and assisting each customer
  • Reorganized the sales floor to meet company demands
  • Stocked and restocked inventory when shipments were received.

Cashier

G&M OIL / Chevron Extra Mile
10.2014 - 06.2018
  • Delivered excellent customer service by greeting and assisting each customer
  • Stocked and restocked inventory when shipments were received
  • Praised by management for being a fast and efficient worker, requiring little supervision.

Cashier/ Shift Manager

Rite Aid Pharmacy
09.2008 - 02.2012
  • Delivered excellent customer service by greeting and assisting each customer
  • Trained staff to deliver outstanding customer service
  • Addressed customer inquiries and resolved complaints
  • Directed and supervised 2-5 employees in different duties around the store
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Maintained visually appealing and effective displays for the entire store
  • Kept the sales floor clean and maintained neat, orderly product displays
  • Offered direction and gave constructive feedback to motivate team members.

Education

GED - General Education

San Bernardino Adult School
San Bernardino, CA
05.2015

Skills

  • Inventory control procedures
  • Cash handling accuracy
  • Strong communication skills
  • Store planning and design
  • Store opening and closing procedures
  • First in first out, monitor inventory for better placement
  • Over 15 years experience working around a register and or safe
  • The ability to motivate while delegating job duties to a team
  • Followed store planogram for reset, endcaps for holiday items
  • As a manager i checked doors, got deposit ready, locked safe and monitor alarms
  • Shift Scheduling for a 24 hour Operation
  • Talent Recruitment

Accomplishments

Promoted to closing Manager after 6 months in the cashier position.

Timeline

Store Manager

Chevron Extra Mile / G & M Oil Co.
07.2018 - Current

Cashier/Stock clerk/Produce Dept.

food4less
02.2016 - 07.2018

Cashier

G&M OIL / Chevron Extra Mile
10.2014 - 06.2018

Cashier/ Shift Manager

Rite Aid Pharmacy
09.2008 - 02.2012

GED - General Education

San Bernardino Adult School

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Londell Henderson