Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

London Butcher

Bonita Springs

Summary

Sales Manager with extensive experience in customer relationship management and performance analysis. Demonstrated ability in strategic planning and team leadership, consistently surpassing sales targets and improving customer satisfaction metrics.

Overview

22
22
years of professional experience

Work History

Sales Manager

CarMax
Naples
07.2012 - Current
  • Directed sales team to consistently achieve monthly performance targets and enhance customer satisfaction.
  • Developed comprehensive training programs for new sales associates focused on product knowledge.
  • Cultivated strong customer relationships to drive repeat business and referrals.
  • Monitored sales metrics to pinpoint areas for improvement in team performance.
  • Oversaw daily operations of sales department, supervising staff to ensure productivity.
  • Formulated strategic sales plans, goals, and objectives to meet revenue targets.
  • Analyzed customer behavior data to identify trends and inform strategic planning.

Sales Manager

CarMax
Jackson
12.2008 - 06.2012
  • Utilized change methodologies to boost sales and enhance productivity through project leadership.
  • Established ambitious goals for employees, promoting achievement and surpassing business targets.
  • Supported sales team members, driving growth and fostering professional development.
  • Resolved customer complaints, improving overall sales and service experience.
  • Analyzed data to identify customer behavior trends and formulate strategic plans.

Sales Consultant

CarMax
Orlando
09.2003 - 12.2008
  • Facilitated product selection and addressed customer inquiries to enhance satisfaction.
  • Collaborated with team members to achieve store objectives and sales targets.
  • Trained new staff on effective sales techniques and operational procedures.
  • Cultivated relationships with peers and upper management to promote team success.

Education

Associate of Applied Science - Biology

Valencia College
Orlando, FL
05-1999

Skills

  • Customer relationship management
  • Performance analysis
  • Problem solving
  • Contract review
  • Sales training
  • Rapport building

Affiliations

  • Horticulture
  • Traveling
  • Natural Medicine and Wellness

References

References available upon request.

Timeline

Sales Manager

CarMax
07.2012 - Current

Sales Manager

CarMax
12.2008 - 06.2012

Sales Consultant

CarMax
09.2003 - 12.2008

Associate of Applied Science - Biology

Valencia College

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