London Cunningham
Denton,TX
Summary
Proven leader and Certified Phlebotomy Technician with a track record of enhancing patient satisfaction and increasing donor retention rates at Octapharma Plasma Center. Excels in workload management and maintains strict HIPAA compliance, demonstrating exceptional attention to detail and anatomy knowledge. Skilled in implementing process improvements to elevate service quality. Attentive, confident, enjoys learning new skills. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated young women whose seeking to maintain an full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Preschool Teacher
Virginia Gallian Child Development Center
01.2024 - 06.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Server
Bubbas 33
02.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Phlebotomist Technician
Octapharma Plasma Center
03.2022 - 08.2022
- (Returned to this center May 2023-August 2023)
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Minimized patient discomfort during blood draws and plasma donations by utilizing proper tourniquet application and insertion techniques.
- Protected patients and fellow coworkers by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Provided aid to donors who may experience sudden
- reactions such as lightheadedness,seizures,etc. while donating.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Increased patient satisfaction by providing efficient and accurate blood/plasma collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Expanded availability for blood samples and plasma donations by working flexible hours, including weekends and holidays when necessary.
- Recorded collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
Donor Floor Technician
Octapharma Plasma Center
03.2022 - 08.2022
- (Returned to this center May 2023-August 2023)
- Demonstrated flexibility in adapting to changing demands within the facility while maintaining exceptional quality standards for services provided.
- Identified opportunities for process improvements, implementing changes that led to increased productivity on the donor floor.
- Supported donor education efforts, providing accurate information regarding the donation process and its benefits.
- Strengthened team collaboration, assisting colleagues in managing workflow during high-volume periods.
- Increased donor retention rates by creating a welcoming atmosphere and consistently providing friendly assistance.
- Upheld strict confidentiality standards when handling sensitive donor information, ensuring privacy at all times.
Crew Leader
Beth Marie's Old Fashioned Ice Cream
10.2019 - 03.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Calculated daily sales and accurately filled out paperwork
- Completed tasks such as scheduling, inventory, and ordering products.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
No Degree - Nursing
North Central Texas College
Gainesville, TX05.2027
High School Diploma -
Denton High School
Denton, TX05.2021
Skills
- Certified Phlebotomy Technician
- CPR Certified
- Understands and maintains HIPAA compliance
- Attention to Detail
- Workload Management
- Appointment Scheduling
Timeline
Preschool Teacher
Virginia Gallian Child Development Center
01.2024 - 06.2024
Server
Bubbas 33
02.2023 - 05.2023
Phlebotomist Technician
Octapharma Plasma Center
03.2022 - 08.2022
Donor Floor Technician
Octapharma Plasma Center
03.2022 - 08.2022
Crew Leader
Beth Marie's Old Fashioned Ice Cream
10.2019 - 03.2022
No Degree - Nursing
North Central Texas College
High School Diploma -
Denton High School
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