London Dabney
Summary
Dedicated and results-driven Restaurant Manager with eight years of experience in the hospitality industry. Adept at overseeing daily operations, driving revenue growth, and ensuring exceptional guest experiences. Seeking to leverage proven leadership skills and expertise in team management to contribute to the success of a dynamic restaurant environment. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager/ Key Holder
Pappadeaux Seafood Kitchen
11.2021 - Current
- Spearhead all aspects of restaurant operations, including staff management, inventory control, and customer service, resulting in a 15% increase in overall revenue. - Implement strategic marketing initiatives and promotional campaigns to attract new customers and enhance brand visibility. - Develop and enforce standard operating procedures (SOPs) to maintain high-quality service standards and uphold health and safety regulations. - Recruit, train, and mentor staff members, fostering a positive work environment and promoting professional growth. - Analyze financial reports, budget allocations, and sales data to identify areas for improvement and implement cost-saving measures. - Cultivate strong relationships with vendors, suppliers, and local community organizations to support business objectives and enhance community engagement. - Handle guest inquiries, complaints, and feedback with professionalism and prompt resolution, resulting in an increase in customer satisfaction ratings by 20%.
Bar Manager/Key Holder
Perry's Steakhouse & Grille
01.2016 - 10.2021
- Assisted in managing daily restaurant operations, including staff scheduling, inventory management, and vendor relations. - Collaborated with the management team to develop and implement strategies to improve operational efficiency and profitability. - Provided training and guidance to new hires, ensuring adherence to company policies and service standards. - Conducted regular performance evaluations and provided constructive feedback to team members to enhance productivity and morale. - Maintained inventory levels and monitored food costs to optimize profitability and minimize waste.
Bartender/Head Waiter
Peli Peli South African Cuisine
02.2013 - 12.2015
- Lead a team of waitstaff in delivering outstanding service to guests, resulting in consistently high customer satisfaction ratings.- Oversee dining room operations, including seating assignments, table service, and guest inquiries, ensuring a seamless dining experience for all patrons.- Train and mentor waitstaff on service standards, menu knowledge, and upselling techniques, resulting in improved performance and increased sales.- Collaborate with kitchen staff and management to ensure timely and accurate food delivery, addressing any issues or concerns to maintain service excellence.- Manage reservations and seating arrangements, optimizing table turnover and maximizing restaurant revenue.- Handle guest complaints and inquiries with professionalism and tact, resolving issues promptly to ensure guest satisfaction and loyalty.- Maintain a clean and organized dining area, adhering to sanitation and safety standards to provide a comfortable and inviting atmosphere for guests.
Education
Bachelor of Science in Hospitality Management -
Prairie View University
12.2016
Skills
- Leadership and team management
- Strategic planning and execution
- Excellent communication and interpersonal skills
- Financial management and budgeting
- Problem-solving and decision-making
- Customer service excellence
- Proficient in restaurant POS systems and Microsoft Office Suite
- Customer Engagement
- Schedule Coordination
- Operations Management
Certification
- ServSafe Food Protection Manager Certification
- TABC Certification
References
- Pappadeaux Assistant General Manager, 346-764-7559
- Perrys Steakhouse & Grille Assistant General Manager, 281-736-1167
Timeline
Restaurant Manager/ Key Holder
Pappadeaux Seafood Kitchen
11.2021 - Current
Bar Manager/Key Holder
Perry's Steakhouse & Grille
01.2016 - 10.2021
Bartender/Head Waiter
Peli Peli South African Cuisine
02.2013 - 12.2015
Bachelor of Science in Hospitality Management -
Prairie View University