Summary
Overview
Work History
Education
Skills
Timeline
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LONDON FRISON

Pittsburgh,PA

Summary

Highly skilled and dedicated office assistant seeking a full-time position with a reputable company. Strong focus on customer service and exceptional communication skills. Committed to ensuring customer satisfaction. Proven track record of delivering top-notch administrative support and maintaining efficient office operations. Ready to contribute expertise in creating a positive and professional work environment.

Overview

12
12
years of professional experience

Work History

PROGRAM SITE MANAGER

Weiblingers Residential Cares
01.2018 - Current
  • Provide adults with Intellectual and Developmental Disabilities (IDD) 24-hour residential care
  • Scheduled staff to accommodate 24 hour care for all sites, filled call offs. Input data into Wellsky .
  • Ensure all staffs PTO and scheduling is accurate then submitted to fiscal director for payroll
  • Overseeing late/ call off report, implementing company protocol. Inputting info into excel spreadsheets
  • Handled staff/ family and outside parties complaints pertaining to the individual’s quality of care and or company issues.
  • Submitted maintenance orders for my caseload, followed up to ensure the work order was completed. Closed maintenance work order once completed.
  • Monitor sites to ensure compliance with all guidelines including Chapter 6400, local county state, and federal regulations
  • Work with WRC medical staff to schedule and complete all appointments within the required time limit
  • Foster positive relationships with team members including SC, BSC and families and participate in meetings
  • Participate in the development, writing, implementation and revisions of ISP's, Outcomes, Behavioral Support Plans, SEE Plans, Fade Plans, Transition Plans and Restrictive procedure plans
  • Oversee program staff and monitor their performance, provide and participate in trainings

SITE RUNNER

Weiblingers Residential Care
01.2016 - 01.2018
  • Work with WRC medical staff to schedule and complete all individual's medical and non-medical appointments and ensure they are completed within the time limits stated in the regulations and in the individuals' ISP
  • Performing office tasks such as filing, photocopying, and scanning documents
  • Ensure sites were adequately stocked while also staying in compliance
  • Communicate all pertinent information to the Site Manager
  • Delivering documents, messages, and packages to various locations within and outside the organization.

DIRECT SUPPORT PROFESSIONAL

Weiblingers Residential Care
01.2013 - 01.2016
  • Ensure individuals daily needs are met
  • Assist individuals with ADL's
  • Transport and accompany individuals on medical appointments as well as outings
  • Support individuals in reaching targeted goals outlined in the ISP.

Education

ASSOCIATE DEGREE CANDIDATE -

Community College of Allegheny County
01.2014

BACHELOR OF ARTS CANDIDATE -

Penn State University
12.2007

Skills

  • Proficient in Microsoft Office, Excel
  • HIPPA Compliance
  • Team Player
  • Excellent time management
  • Adaptability/Flexible
  • Inventory management
  • Exceptional communication skills
  • Multitask with high efficiency
  • Poised under pressure
  • Continual learning

Timeline

PROGRAM SITE MANAGER

Weiblingers Residential Cares
01.2018 - Current

SITE RUNNER

Weiblingers Residential Care
01.2016 - 01.2018

DIRECT SUPPORT PROFESSIONAL

Weiblingers Residential Care
01.2013 - 01.2016

ASSOCIATE DEGREE CANDIDATE -

Community College of Allegheny County

BACHELOR OF ARTS CANDIDATE -

Penn State University

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LONDON FRISON