London Frost
Cleveland
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Associate
Goodwill Industries Store & Donation Center
12.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Help customers complete purchases and locate items
- Answered questions about store policies and addressed customer concerns.
- Accurately processing donations and restocking merchandise as needed.
Produce Associate
Food Lion
12.2023 - 08.2024
- Maintained a clean and organized produce department, ensuring that all products were properly displayed and easily accessible to customers
- Received, inspected, and stocked incoming shipments of produce according to established procedures
- Rotated stock regularly to ensure freshness and minimize waste
- Assisted customers in selecting high-quality produce items, providing recommendations on ripeness, storage, and usage
- Provided exceptional customer service by answering questions about various fruits and vegetables, including their nutritional value and cooking methods
- Handled customer complaints or concerns regarding the quality or availability of produce items with professionalism and efficiency
- Performed regular inventory checks to monitor stock levels and identify any discrepancies or shortages in supply
- Implemented proper food safety practices by adhering to sanitation guidelines when handling perishable products like fruits and vegetables
Assistant Store Manager (ASM)
Dollar General
01.2021 - 01.2022
- Assisted store manager in overseeing daily operations, including inventory management, customer service, and staff supervision
- Trained and mentored new employees on company policies, procedures, and product knowledge
- Developed and implemented employee training programs to enhance customer service skills and product knowledge
- Monitored inventory levels and coordinated with suppliers to maintain optimal stock levels while minimizing carrying costs
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Managed and monitored store inventory levels to ensure product availability while minimizing excess stock
Shift Leader
Dunkin'
07.2019 - 03.2020
- Monitored labor costs and scheduling to optimize staffing levels and control expenses
- Conducted regular performance evaluations and provided feedback to employees, resulting in improved productivity
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Implemented safety protocols to ensure compliance with company policies and regulations
- Trained staff on proper food handling procedures, leading to a decrease in foodborne illness incidents
- Maintained accurate records of sales, inventory, and employee attendance using POS systems or spreadsheets
- Managed a team of 10 hourly employees, ensuring efficient and effective operations
Warehouse Associate
Staff Management | SMX
12.2006 - 12.2007
- Utilized forklifts and other equipment to safely transport materials within the warehouse
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Assisted in conducting physical inventory counts to reconcile stock levels
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
Back of House Team Member
Zaxby's
10.2005 - 12.2006
- Prepared and cooked food items according to standardized recipes, ensuring consistent quality and presentation
- Collaborated with the front of house team to ensure timely delivery of food orders to customers
- Maintained a clean and organized work area, adhering to health and safety regulations
- Assisted in the development of new menu items, contributing creative ideas based on customer preferences
- Operated kitchen equipment such as grills, ovens, fryers, etc., following proper procedures for safe usage
- Followed established portion control guidelines to minimize food waste while maintaining customer satisfaction
- Communicated effectively with team members during busy periods to ensure smooth workflow and efficient service
- Adhered to all sanitation standards when handling food products, preventing cross-contamination or spoilage incidents
- Trained new back-of-house team members on cooking techniques, safety protocols, and company policies
Education
High school diploma -
Bradley central high
Cleveland, TN01.2004
Skills
- Produce Experience
- Load & Unload
- Heavy Lifting
- Freight Experience
- Pallet Jack
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Associate
Goodwill Industries Store & Donation Center
12.2024 - Current
Produce Associate
Food Lion
12.2023 - 08.2024
Assistant Store Manager (ASM)
Dollar General
01.2021 - 01.2022
Shift Leader
Dunkin'
07.2019 - 03.2020
Warehouse Associate
Staff Management | SMX
12.2006 - 12.2007
Back of House Team Member
Zaxby's
10.2005 - 12.2006
High school diploma -
Bradley central high
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