Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

London Gordon

12107 Valleywood Drive Silver Spring,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Adminsistravtive Assistant/Senior Call Center Representative

National Charity Services, Inc.
09.2011 - 01.2015
  • Exported daily inventory reports of vehicle donations to various charities nationwide using a system called C.A.T.S
  • Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
  • Processed 1098-C tax forms for donors of vehicles to major charities
  • Planned and executed company moral boosting events
  • Managed escalated calls professionally, resolving issues swiftly while maintaining a calm demeanor under pressure.
  • General filing and office work.
  • Conducted comprehensive training sessions for new hires, ensuring complete understanding of company policies and procedures.
  • Increased overall contact center efficiency by optimizing scheduling and workforce management practices.

Adminsistravtive Assistant

Harrington Contractors, Inc.
02.2005 - 07.2009
  • Maintained office equipment, supply inventory, office calendar, and office working files
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Associate of Science - Business Administration And Management

MONTGOMERY COLLEGE
Rockville, MD
05.2025

FASHION MERCHANDISING & MARKETING -

JOHNSON & WALES UNIVERSITY
04.2007

MARYLAND HIGH SCHOOL DIPLOMA -

Wheaton High School
06.2005

Skills

Team motivation

Workload prioritization

Supervisory skills

Customer Service

Problem-solving skills

Call Center Customer Service

Resolving issues

Calm and Professional Under Pressure

Microsoft Office

Affiliations

  • Phi Theta Kappa Honor Society

Timeline

Adminsistravtive Assistant/Senior Call Center Representative

National Charity Services, Inc.
09.2011 - 01.2015

Adminsistravtive Assistant

Harrington Contractors, Inc.
02.2005 - 07.2009

Associate of Science - Business Administration And Management

MONTGOMERY COLLEGE

FASHION MERCHANDISING & MARKETING -

JOHNSON & WALES UNIVERSITY

MARYLAND HIGH SCHOOL DIPLOMA -

Wheaton High School

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London Gordon