Summary
Overview
Work History
Education
Skills
Timeline
Generic

London Graziano

Altoona

Summary

Diligent Hospitality Worker with great people skills, adaptability & teamwork Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

4
4
years of professional experience

Work History

Hospitality Worker

Texas Roadhouse
Altoona
02.2023 - 03.2025
  • Resolved customer complaints promptly in order to maintain high levels of satisfaction.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Served food and drinks to customers in a timely manner.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Handled alcohol service for guests over age of 21.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.

Hospitality Worker

Ajs Steakhouse
Altoona
07.2021 - 01.2023
  • Computed bills, collected payments and made change for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Facilitated smooth communication between different departments to address guest needs efficiently.

Education

High School Diploma -

Southeast Polk Highschool
Pleasant Hill, IA
05-2022

Skills

  • Item recommendation
  • Prep work
  • Production leadership
  • Cross-cultural sensitivity
  • Supply restocking
  • Event planning
  • Effective Upselling Methods
  • Safe alcohol service

Timeline

Hospitality Worker

Texas Roadhouse
02.2023 - 03.2025

Hospitality Worker

Ajs Steakhouse
07.2021 - 01.2023

High School Diploma -

Southeast Polk Highschool

Similar Profiles

CREATE PROFILE
London Graziano