London Hester-Williams
Seattle,WA
Summary
London is a dedicated and detail-oriented Information Technology professional who specializes in enhancing customer experiences through innovative solutions. They are experienced in technical consulting varying from customer success and technical implementation to IT Risk & Audit. They are adept at leveraging analytical and problem-solving skills to deliver exceptional results and manage complex tasks in fast-paced environments. They have excellent client-facing verbal and written communication skills, coupled with advanced relationship-building abilities. They are adaptable and a sponge when learning new technologies, tools, and methodologies.
Overview
6
6
years of professional experience
Work History
Information Systems Risk & Audit Analyst
Avanade
12.2023 - Current
- Collaborated with various business services and teams on a monthly basis such as Responsible AI, Security Assessments, Vendor Management, Data Protection, and HR to ensure accurately identifying, reporting, and monitoring risks.
- Manages over 150 risks, performs timely completion of monthly and periodic risk reviews through effective planning, execution, and follow-up procedures.
- Assists in the development of the Risk Management Program documents (Guidebook, Playbook, etc.,).
- Collaborates with global stakeholders and senior management to address critical areas of concern within the organization, leading to better decision-making and strategic planning.
Machinist
The Boeing Company
06.2023 - 12.2023
- Was responsible for setting up, operating, and maintaining various machines used in the production of aerospace components.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Collaborated with other machinists to develop efficient and creative ways to complete tasks.
- Focused on delivering high-quality aircraft components and remain in compliance with specifications and quality standards.
- Devised and implemented process improvements to enhance production.
Cement Mason Apprentice
Local 528
08.2022 - 06.2023
- Worked with experienced cement masons to learn the skills and techniques necessary for concrete pouring, restoration, and finishing specialty flooring.
- Gained hands-on experience in working with various tools, equipment, and materials used in cement masonry projects.
- Learned and developed skills as a team and individually in a dynamic hands-on construction learning environment.
Customer Success Technology Consultant
Qualtrics
11.2021 - 07.2022
- Developed and leveraged the Qualtrics product to direct the customer program maturity and platform expansion
- Demoed and developed clients XM Program, methodologies and use cases to best fit and improve the overall customer experience and satisfaction with clients
- Used analytical, problem-solving, and technical skills to document, create, and perform tasks for clients and build a web-based survey within that reflected a customer experience that adhered to the clients asks
- Managed multiple high-priority projects while maintaining project scheduling, tasks and deadlines.
Technology, Strategy, and Operations Consultant II
Protiviti
06.2020 - 11.2021
- Was responsible for completing tasks such as invoicing, weekly status tracking, managing time, and perform needed tasks for clients in a timely and organized manner
- Worked individually and collaboratively with teams on API Security Audits, NIST Framework Audits, IT SOX, and 3rd Party Vendor Management projects, to conduct interviews, perform control testing, and document control test work for Technology, Telecommunications, and Healthcare clients.
Lead Resident Assistant
UW Tacoma
11.2018 - 06.2020
- Provided a community environment, through events and visibility to a hall of about 30 residents
- Was accountable, reliable and available to residents at all times of the day/week
- Communicated, remediate and resolve issues amongst residents and co-workers.
Intern Consultant
Protiviti
06.2019 - 09.2019
- Used analytical, problem-solving, and technical skills to perform research, review documents, ask questions, take notes during meetings, and to communicate with team members and clients
- Worked individually and collaboratively with clients teams on IT SOX and Cybersecurity Audit projects, to prepare interview questions, perform control testing, and document control test work.
Education
Bachelor’s Of Science - Information Technology
University of Washington Tacoma
06.2020
Skills
- Risk Management / Mitigation
- Agile and Scrum Project Management
- Microsoft Office Suite
- Database Management (SQL)
- Qualtrics XM
- Database and Infrastructure Modeling
- Cybersecurity Threat Modeling
- IT Audit
- ISO 27701 : 2019, 27001 : 2013
- Customer Success
- Microsoft Power BI
Timeline
Information Systems Risk & Audit Analyst
Avanade
12.2023 - Current
Machinist
The Boeing Company
06.2023 - 12.2023
Cement Mason Apprentice
Local 528
08.2022 - 06.2023
Customer Success Technology Consultant
Qualtrics
11.2021 - 07.2022
Technology, Strategy, and Operations Consultant II
Protiviti
06.2020 - 11.2021
Intern Consultant
Protiviti
06.2019 - 09.2019
Lead Resident Assistant
UW Tacoma
11.2018 - 06.2020
Bachelor’s Of Science - Information Technology
University of Washington Tacoma