Summary
Overview
Work History
Education
Skills
References
Websites
Certification
WEBSITE, PORTFOLIO AND PROFILES
Timeline
Generic

London Hunsucker

Willoughby,USA

Summary

Dynamic professional with extensive experience in customer service and staff management, notably at Claire’s. Proven ability to enhance operational efficiency and train teams effectively. Skilled in appointment scheduling and conflict resolution, consistently fostering positive client relationships and achieving high satisfaction rates. Committed to delivering exceptional results in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist & Apprentice Optician

Americas Best Contacts And Eyeclasses
Mentor, OH
07.2024 - Current
  • Greet customers warmly and make them feel welcome.
  • Answer incoming calls, direct them to appropriate personnel and take messages.
  • Pull charts and insurance daily as well as organize throughout the day.
  • Adjust, repair, and dispense glasses.

Front Desk Receptionist

Habco Tool & Development
Mentor, Ohio
11.2023 - 03.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all clients.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Processed purchase orders, quotes, and packing lists.
  • Maintained a clean work environment by filing folders and documents.

Assistant Manager

Claire’s
Mentor
07.2022 - 08.2023
  • Managed daily tasks as well as seasonal changes.
  • Implemented changes as directed then taught associates how to do them.
  • Trained new associates.
  • Executed quarterly POG accurately.
  • Made hiring recommendations to increase company’s productivity and profitability with quality workers.
  • Regularly tracked key point indicators such as conversion, sales plan, last year’s numbers, email retention, and daily goals.
  • Reviewed sales and gross profit report to assess company efficiency.

Early Morning Markdown Team Associate

The TJX Companies, Inc.
Willoughby
10.2021 - 07.2022
  • Created appealing displays for routine arrangements and special promotions.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Janitorial Staff Lead

Historic Kirtland Visitor Center
Kirtland
01.2019 - 10.2021
  • Curated a cleaning routine that maximized efficiency and time management for Visitor Center janitorial staff.
  • Created training system that developed confidence in new staff, fast-tracking the timeline of their working independently and effectively.
  • Maximized use of old inventory to reduce waste and suggested donating all unusable overstock.

Owner and Operator

Home Cleaning and Organizing Services
Willoughby
01.2010 - 01.2020
  • Established positive relationships with clientele resulting in long-term return business.
  • Maintained high cleaning standards at highly competitive rates compared to other local cleaning services.
  • Encouraged switch to eco-friendly supplies and chemicals to clientele with an 85% success rate.

Education

Microsoft Office -

BYU Pathway Worldwide
01.2006

High School Diploma -

Riverside High School
01.2006

Skills

  • Writing
  • Money Management
  • Customer Service
  • Business Development Understanding
  • Staff Management
  • Hiring and Training
  • Microsoft Office Understanding
  • Cash Deposits and Receipts
  • Chart organization
  • Call management
  • Insurance verification
  • Appointment scheduling
  • Data entry
  • Conflict resolution

References

References available upon request

Certification

  • Apprentice Optician License

WEBSITE, PORTFOLIO AND PROFILES

www.linkedin.com/in/london-janehunsucker-bb231b212

Timeline

Front Desk Receptionist & Apprentice Optician

Americas Best Contacts And Eyeclasses
07.2024 - Current

Front Desk Receptionist

Habco Tool & Development
11.2023 - 03.2024

Assistant Manager

Claire’s
07.2022 - 08.2023

Early Morning Markdown Team Associate

The TJX Companies, Inc.
10.2021 - 07.2022

Janitorial Staff Lead

Historic Kirtland Visitor Center
01.2019 - 10.2021

Owner and Operator

Home Cleaning and Organizing Services
01.2010 - 01.2020

Microsoft Office -

BYU Pathway Worldwide

High School Diploma -

Riverside High School

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