London Martin

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
• Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Managed staff hiring, training and supervision.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Cultivated professional working relationships with peers and supervisors.
• Supervised ongoing daily production phases.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Troubleshot equipment to reduce service calls and downtime.
• Oversaw loading and unloading of packages in warehouse.

• Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
• Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
• Improved efficiency within the team by sharing knowledge of optimal picking routines.
• Maintained timely updates on workload progress through effective communication with supervisors.
• Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.

• Enhanced company reputation through meticulous attention to detail and excellent customer service.
• Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
• Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
• Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
• Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
• Managed inventory levels of all necessary tools, equipment, and cleaning supplies in order to maintain productivity without interruption.
• Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.
• Improved client satisfaction by consistently delivering streak-free window cleaning services.
• Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
• Maintained quality workmanship for residential clients by carefully handling screens, sills, and frames during cleaning processes.
• Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
• Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
• Contributed to team success through active collaboration, clear communication, and a positive attitude at all times.
• Kept accurate records of completed jobs, client contact information, and payment details for streamlined business operations.
• Assisted with training new team members on best practices in window cleaning techniques and safety procedures for efficient skill development.
• Fostered a safe work environment through regular inspection of equipment and timely reporting of any maintenance needs or concerns.
• Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
• Expanded client base by providing outstanding service that resulted in word-of-mouth referrals from satisfied customers.
• Delivered exceptional results on high-rise buildings using rope access techniques and rappelling equipment.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained floor cleaning and waxing equipment.
• Operated buffers and burnishers to clean and polish floors.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
• Improved overall appearance of the facility with thorough dusting and polishing procedures.
• Maintained a healthy environment by disinfecting surfaces and removing trash daily.
• Promoted safety by promptly addressing spills and other potential hazards.
• Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
• Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
• Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
• Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
• Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
• Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
• Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
• Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
• Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
• Supported team members in completing large-scale cleaning projects on time and within budget constraints.
• Preserved the life of flooring materials through proper care, including waxing and buffing as needed.
• Enhanced team productivity with introduction of rotating cleaning schedule.
• Promoted safe environment by promptly addressing spillages and potential hazards.
• Increased efficiency in waste management by implementing new recycling program.
• Improved restroom sanitation, receiving positive feedback from building occupants.
• Streamlined cleaning processes, reducing time spent on routine tasks.
• Supported emergency cleaning requests, ensuring rapid response to unforeseen situations.
• Maintained exterior cleanliness, contributing to positive first impression for visitors.
• Maintained landscaped areas, contributing to overall aesthetic appeal of property.
• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
• Supervised supplies in inventory and submitted reorder requests.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Reduced chemical usage in cleaning processes by adopting green cleaning techniques.

• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
• Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
• Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
• Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
• Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
• Maintained timely updates on workload progress through effective communication with supervisors.
• Streamlined warehouse operations through efficient organization of products and inventory management.
• Improved efficiency within the team by sharing knowledge of optimal picking routines.

Cashier

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.
• Increased customer loyalty and retention.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
• Conducted regular audits of register funds to minimize potential losses due to theft or error.
• Promoted store loyalty programs to increase repeat business and bolster customer relations.
• Collaborated with management to develop strategies for improving the overall shopping experience.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Set up new sales displays each week with fresh merchandise.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Performed cash, card, and check transactions to complete customer purchases.

• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Prioritized helping customers over completing other routine tasks in store.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with team members to achieve monthly sales targets.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.

• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
• Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
• Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
• Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
• Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
• Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
• Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
• Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
• Assisted in reducing stock discrepancies through regular cycle counts, meticulous record-keeping, and prompt reporting of variances.
• Kept work areas neat, clean and free from debris.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Safely and securely loaded items to prevent damage during transport.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Stocked designated items on shelves, end caps and displays.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Supervised and trained new staff in performing census.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Pre-assembled containers to be easily selected by packing associates.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Managed timely and effective replacement of damaged or missing products.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

• Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
• Reduced instances of internal theft or fraud as a result of increased vigilance regarding suspicious behaviors noted during assignments.
• Provided valuable insights into consumer behavior patterns through careful observation during shopping visits.
• Optimized employee performance through constructive feedback on their ability to upsell products or recommend additional services effectively.
• Promoted adherence to safety regulations within retail environments through vigilant assessment of potential hazards or risks present during visits.
• Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
• Boosted overall satisfaction rates among clientele with recommendations based on observed gaps in service delivery.
• Aided in the improvement of inventory management practices by examining stock levels, organization, and restocking procedures.
• Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
• Supported business growth by identifying strengths and weaknesses in store operations through comprehensive observations.
• Strengthened brand loyalty by providing comprehensive feedback regarding customer-facing employees and their interaction quality.
• Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
• Supported the development of more relevant marketing strategies through insights into consumer preferences, needs, and behavior patterns observed during secret shopping assignments.
• Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
• Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
• Consulted with businesses to supply accurate product and service information.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Increased store cleanliness standards by noting any discrepancies in maintenance or sanitation efforts during visits.
• Collaborated with management to develop action plans based on findings from secret shopping experiences.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
• Enhanced customer experience with introduction of feedback system to gather insights.
• Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
• Engaged with customers on social media to promote offers and events, increasing online presence.
• Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
• Facilitated team building activities, strengthening cohesion and productivity of team.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.

• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Scheduled staff to establish adequate coverage during peak business hours.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
• Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
• Coordinated staff training programs to improve service quality, enhancing overall customer experience.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
• Optimized shift operations to meet and exceed sales targets without compromising on service quality.
• Improved employee morale with regular feedback sessions, fostering positive work environment.
• Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
• Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Kept accurate and detailed records of personnel progress and productivity.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Tracked receipts, employee hours, and inventory movements.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
• Coordinated project workflows for departments.
• Collaborated with team members to ensure timely completion of orders during peak demand periods.
• Excellent communication skills, both verbal and written.
• Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
• Built pallets and positioned orders on loading dock to safely pile and ship goods.
• Reduced order processing time with the use of RF scanning equipment and inventory management software.
• Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
• Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
• Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
• Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Picked and packed order items.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Prepared and checked outbound shipments for accuracy.
• Transported merchandise pallets to move in warehouse.
• Recorded daily activities for inventory control.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Managed timely and effective replacement of damaged or missing products.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.