London McKoy
Baltimore,MD
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Amazon
07.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels.
Consumer Loan Processor
MECU
02.2023 - 07.2023
- Maintained Average Handle Time of less than 500sec or less
- Sustained First Call Resolution of 82%Addressed customer inquiries, concerns and complaints.
- Received high volume Inbound calls 25 - 39 calls per day.
- Responsible for positioning products pushing promotions to customers.
Retail Sales Representative
Comcast, Xfinity
02.2022 - 08.2022
- Responsible for positioning products pushing promotions to customers
- Addressed customer inquiries, concerns and complaints.
- Troubleshoot issues encountered by customers with their cell phones, cable boxes, and internet connections.
- Functions as a product consultant, articulating suitable products as solutions tailored to customer needs.
Education
High School Diploma -
New Era Academy
Baltimore 06.2017
Skills
- Billing
- Customer Experience
- Customer Satisfaction
- Troubleshooting
- Inbound & Outbound calls
- Product Positioning
- Understanding Customer Needs
- Microsoft Teams
- Microsoft Outlook
- Problem Solving
- Retention
Timeline
Warehouse Associate
Amazon
07.2023 - Current
Consumer Loan Processor
MECU
02.2023 - 07.2023
Retail Sales Representative
Comcast, Xfinity
02.2022 - 08.2022
High School Diploma -
New Era Academy