Summary
Overview
Work History
Education
Skills
Certification
Timeline
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London Nevels

Holden,US

Summary

Experienced with providing tailored mentorship to individuals, helping them achieve personal and professional milestones. Utilizes effective communication and empathy to build trust and encourage development. Knowledge of leadership and conflict resolution techniques ensures productive and supportive mentoring relationships.

Also an IT Professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mentor Assistant for Team Leads

SupportNinja
06.2024 - 03.2025
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Served as role model for peers by demonstrating strong values and ethical standards.
  • Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
  • Developed comprehensive mentorship materials, including guides and templates, to streamline mentoring process.
  • Enhanced peer performance by providing personalized guidance and support through one on ones meetings.
  • Took escalation calls

Medical Billing Specialist

SupportNinja
07.2023 - 03.2025
  • Identified and resolved patient billing and payment issues.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Reviewed invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Oversaw daily operations for efficient workflow and productivity within the medical billing department.
  • Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
  • Enrolled and Disenrolled Automatic Payments

Premium Service Technician

Support.com
03.2021 - 07.2023
  • Established a knowledge base for common IT issues, expediting resolution times and empowering users to self-service minor problems.
  • Resolved technical issues for customers through remote assistance troubleshooting.
  • Enhanced customer satisfaction by providing timely and effective IT support to endorsers.
  • Championed cybersecurity best practices within the organization by educating users on safe computing habits and identifying potential security threats in a timely manner.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Contributed to overall team success through consistent achievement of performance metrics such as response time, ticket volume, and resolution rate.

Education

GED -

Online Hiset
07-2023

Skills

  • Mentoring techniques
  • Team collaboration
  • Effective leadership
  • Customer support
  • Customer service
  • Patient billing
  • Account management
  • Technical troubleshooting
  • Documentation skills
  • Attention to detail
  • Conflict resolution
  • Billing management
  • Remote technical support

Certification

  • HIPAA Compliance Certification

Timeline

Mentor Assistant for Team Leads

SupportNinja
06.2024 - 03.2025

Medical Billing Specialist

SupportNinja
07.2023 - 03.2025

Premium Service Technician

Support.com
03.2021 - 07.2023

GED -

Online Hiset

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London Nevels