Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
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London Pallak

London Pallak

Fort Myers,FL

Summary

Dynamic sales professional with a proven track record at The Wood Floor Company, excelling in consultative selling and team leadership. Developed impactful sales training programs, enhancing team performance and consistently surpassing sales goals. Adept at building strong customer relationships and employing effective communication to drive repeat business and achieve success.

Overview

7
7
years of professional experience

Work History

Sales Associate / Showroom Manager

The Wood Floor Company
Bonita Springs, United States
06.2018 - Current
  • Developed and implemented sales training programs that strengthened team performance and improved overall sales effectiveness.
  • Trained and mentored sales representatives on practical sales techniques, customer engagement, and closing strategies.
  • Built strong customer relationships through consultative selling, leading to consistent deal closures, and repeat business.
  • Designed and executed a merchandising plan that enhanced showroom appeal and contributed to increased walk-in sales.
  • Consistently achieved and exceeded sales goals, earning a promotion to Sales Manager within a short period of demonstrated success.

Sales Associate

Safe Haven Security
Cape Coral, FL
10.2024 - 12.2024
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.

Usher

Regal Cinemas Coconut Point
Estero, United States
06.2019 - 03.2020
  • Answered questions from guests about events, venues, times.
  • Assisted vendors in setting up merchandise stands prior to start of events.
  • Adhered to all safety protocols while performing job duties.
  • Monitored guest behavior to ensure compliance with safety regulations.
  • Attended staff meetings regularly to discuss improvements in customer service procedures.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

Crew Member

McDonalds
Estero, FL
08.2018 - 08.2019
  • Maintained an organized work area to ensure efficient operations.
  • Informed customers about daily specials in an engaging manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

Microsoft Office -

Estero High School
Estero, FL
08.2020

Mastering The Sales Process Specialization -

Coursera
Online Class
08.2020

High School -

Estero High School
Estero, FL
05.2020

HVAC -

Fort Myers Technical College
Fort Myers, FL
03.2020

Skills

  • Customer engagement
  • Consultative selling
  • Sales training
  • Product knowledge
  • Customer relationship management
  • Deal closure strategies
  • Upselling techniques
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Time management
  • Performance analysis
  • Relationship building
  • Goal oriented
  • Verbal/written communication
  • Money handling
  • Teamwork and collaboration
  • Retail merchandising expertise
  • Problem-solving skills

Hobbies and Interests

  • E-commerce
  • Graphic Design
  • Reading
  • Learning
  • Sports

References

  • George Head, The Wood Floor Company, 2393399999
  • Patricia O'Donnell, O'Donnell Landscapes, 239572004

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Sales Associate

Safe Haven Security
10.2024 - 12.2024

Usher

Regal Cinemas Coconut Point
06.2019 - 03.2020

Crew Member

McDonalds
08.2018 - 08.2019

Sales Associate / Showroom Manager

The Wood Floor Company
06.2018 - Current

Microsoft Office -

Estero High School

Mastering The Sales Process Specialization -

Coursera

High School -

Estero High School

HVAC -

Fort Myers Technical College

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