London Phillips
Fontana,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Service & Sales Ambassador
CLEAR
10.2023 - Current
- Dedicating myself as an ambassador to make each of our members have a much easier, smoother, safer and efficient traveling experience
- High Retention & Conversion rate
- Provide exceptional customer service to drive satisfaction.
- Work with a team to achieve sales goals for products.
- Spearhead initiatives that revolutionize Airport Security prioritizing the safety of our members who pay a one-time yearly membership to access our services by bypassing them to the front of the standard and pre-check line
- Enrolling and Verifying our members with a biometric identification system to provide a more predictable security experience
- Provided exceptional customer service to drive satisfaction.
- Streamlined security checkpoints by reducing congestion and wait times by creating a controlled environment where we hand off each member to TSA officers after verification to go through a thorough screening process
- Dedicating myself as an ambassador to make each of our members have a much easier, smoother, safer and efficient traveling experience
- Adhere to the highest security standards and collaborates closely with the TSA to continuously refine and strengthen our procedures to ensure our members safety remains paramount at every touch point
Insurance Broker/Field Underwriter
Family First Life
08.2021 - 08.2023
- Task: Managed and Built Teams
- Achievement: Increased sales by Implementing innovative techniques, leading to a 10% growth in revenue.
- High Sales Conversion & Retention
- Protect families financial futures specializing in final expense, term, accidental, annuities and life insurance
- Craft personalized retirement plans and retirement protection using fixed annuities
- Leverage partnerships with multiple A-rated carriers to create options for clients based on age and health to offer a broader range of secure options
- Provide comprehensive risk assessments
- Multi-state Licensed to help clients nationwide
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Insurance Agent
American Income Life
12.2020 - 08.2021
- Task: Managed and Built Teams
- Achievements: Increased sales by 10% Implementing innovative techniques, leading to a 10% growth in revenue
- High Sales Retention & Conversion Rate
- Help serve working families with life, accidental, and supplemental health products
- Contracted with labor unions, credit unions, associations, and their families to deeply understand their position and aligning their needs with our solutions
- Cultivated long-term client relationships, proactively anticipating needs and tailoring solutions to safeguard families throughout their policies life cycle
- Maintained high standards of customer service by building relationships with clients
- Utilized CRM software to manage client relationships.
- Met with customers to provide information about available products and policies.
Receptionist
South Bay Lexus
08.2016 - 12.2020
- Kept reception area clean and neat to give visitors a positive first impression and welcoming environment
- Confirmed appointments, and updated client records.
- Resolved customer problems and complaints.
- Managed call flow, and transfer calls to customer's needs
- Effectively greeted, and guided customers to appropriate salesmen and departments for assistance
- Answered phone promptly and directed incoming calls to correct offices.
Attendant
Sodexo
04.2014 - 08.2016
- Welcome and assist guest by greeting them warmly
- Maintain a comfortable and inviting atmosphere by keeping the lounge clean, tidy, and well-stocked with refreshments and amenities
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Inform guests about available food and beverage options, Wi-Fi access, business facilities, and any special events or services offered by the lounge
- Maintain a secure and safe environment by monitoring the lounge for any suspicious activity and reporting any concerns to the appropriate personnel.
Hostess
Areas
11.2013 - 09.2014
- Greet guests with a friendly smile, and acknowledged their arrival
- Answer questions about the menu, airport layout, flight times, and even local recommendations. A walking encyclopedia of information to help navigate the often-stressful airport environment
- Estimate wait times accurately, managing expectations and keeping the flow moving. Offer alternatives like bar seating or the waiting list if needed.
- Manage the seating chart efficiently, considering party size, wait times, and special requests. Juggle reservations, walk-ins, and unexpected delays with grace and a calm demeanor.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostess
HMS Host International
07.2011 - 11.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Keep an eye out that the dining room , entryway, bathrooms, and menus are kept clean throughout hours of operations
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collaborate with servers, cooks, and other staff to ensure smooth service and address any issues that arise.
- Ensure the dining area is clean, presentable, and inviting. Replenish condiments, clear plates, and address any immediate concerns to create a comfortable atmosphere.
- Estimate wait times accurately, managing expectations and keeping the flow moving.
Education
Associate of Arts -
Cal State Fullerton
Fullerton, CACertified Medical Assitant - Medical Assistant
Everest College
Gardena06.2008
High School Diploma -
Little Lamb of God
Los Angeles, CA06.2006
Skills
- High Retention & Conversion Rate
- Fully capable of resolving escalations
- Exceptional Customer Service
- Sales Expertise
- MultiTasking Master
- Clinical and Administrative Skills
- Leadership
- Upselling
- Problem-Solving
- Team Builder
- Communication
- Software knowledge
- Active listening
- Objection handling
- Coaching and mentoring
- Sales presentations
- Territory management
Additional Information
Received Recognition and Achievements from my Current and previous two Employers for "Top Seller" and Employee of the month!, I won DisneyLand tickets, gifts, and awards for my accomplishments!
Timeline
Service & Sales Ambassador
CLEAR
10.2023 - Current
Insurance Broker/Field Underwriter
Family First Life
08.2021 - 08.2023
Insurance Agent
American Income Life
12.2020 - 08.2021
Receptionist
South Bay Lexus
08.2016 - 12.2020
Attendant
Sodexo
04.2014 - 08.2016
Hostess
Areas
11.2013 - 09.2014
Hostess
HMS Host International
07.2011 - 11.2013
Associate of Arts -
Cal State Fullerton
Certified Medical Assitant - Medical Assistant
Everest College
High School Diploma -
Little Lamb of God
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