London Prince
Pensacola
Summary
Proven track record in enhancing customer satisfaction and retention, leveraging strong communication and analytical skills to optimize product assortments and boost sales performance. Committed to delivering exceptional service and maintaining robust vendor relationships.
Results-driven merchandising professional with comprehensive experience in product placement, inventory management, and customer engagement. Adept at fostering team collaboration and adjusting to evolving market needs to ensure optimal product visibility and sales performance. Strong skills in strategic planning, visual merchandising, and relationship building. Reliable and adaptable, consistently delivering high standards and impactful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Merchandiser
Buffalo Rock Pepsi
04.2023 - Current
- Maximized revenue growth through strategic merchandising plans for key product categories.
- Optimized product assortments to maximize profit margins while meeting customer demands.
- Increased customer retention by addressing concerns promptly and professionally, maintaining strong business relationships.
- Established cross-functional partnerships within the organization to leverage expertise when creating comprehensive account solutions.
- Maintained open lines of communication with clients to proactively address potential challenges and opportunities for growth.
- Collaborated with sales teams to develop effective marketing strategies, resulting in increased sales performance.
- Coordinated with supply chain partners to ensure timely delivery of products during peak selling seasons.
- Enhanced store presentation standards through consistent execution of visual merchandising guidelines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Analyzed sales data, customer feedback, and market trends to identify opportunities for improvement.
- Created and distribute point-of-sale materials to enhance product visibility and sales.
- Planned and executed store layouts and product displays to maximize sales appeal.
- Execute and achieve all account program key objectives.
- Ability to build and maintain relationships.
- Ability to identify and resolve issues.
- Thorough understanding of products and industry trends.
- Ability to make sound decisions based on data and analysis.
- Having the drive to provide excellent customer service.
- Must be able to work nights, weekends and holidays.
- Lifting, loading, bending, squatting, pushing and pulling cases weighing from twenty to fifty five pounds, and moving pallets with a pallet jack.
- Must be able to push/pull up to fifty to two hundred and fifty pounds.
- Ability to work with minimal supervision.
- Regular, reliable, predictable attendance.
- Delivered customer service, ie. communication, rapport building, attentiveness to customer needs.
- Communicated store issues to store managers and Pepsi management.
- Maintained and increase shelf facings, clean shelves, and rotate products.
- Complete required paperwork in an accurate, legible, and timely manner.
- Comply with operating procedures.
1st Assistant Store Manager/Temp. Store Manager
Zumiez
01.2020 - 03.2022
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Handled employee scheduling efficiently to optimize workforce coverage during peak hours while adhering to budget constraints.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Fostered strong relationships with suppliers and vendors, ensuring timely deliveries and maintaining an open line of communication for resolving any issues.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Analyzed sales data regularly to identify trends or areas for improvement; adapted strategies accordingly in collaboration with Store Manager.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
- Mentored and developed team members by conducting regular performance evaluations, setting clear expectations, and providing constructive feedback.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.
- Maintained a clean and orderly store environment by enforcing strict cleaning schedules and standards for all associates.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Constructed most if not all of the skateboards. This includes, picking out a board, grip tape, wheels, bearings, screws, and trucks.
Sometimes, I would face a situation where someone would want an extra item, such as riser pads to add height to the trucks.
I would have to use my vast knowledge, to ensure they do not end up with the wrong sized riser pads. I would apply the grip tape, and then the rest of the necessary equipment.
I personally traveled frequently to multiple locations to share my expertise in management, communication, and selling. - Personally handled all things related to skate boards. Such as having vast knowledge of brands, Good judgement, great communication skills to work with the customer to ensure they get a higher quality of service, and equipment than expected.
Also confidence in ones knowledge in order to recommend the best possible (skateboard) parts within the customers budget.
Pressure Wash Service Technician
Services by Aquatech
01.2014 - 12.2019
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimize performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhance client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamline processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluate systems according to predetermined checklist and noted issues.
- Reduced environmental impact by advising clients on ways to cover up beloved items and or greenery.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Cleans exterior surfaces like homes, driveways, and vehicles using high-pressure water to remove dirt, grime, and mildew.
- Pressure wash houses using chlorine and pressure washer, pressure wash commercial buildings.
- Excel in customer communication and expectations.
- Follow established cleaning procedures and safety guidelines.
- Operate cleaning equipment and machinery in a safe and efficient manner.
- Must clean truck out everyday at end of day before clocking out.
- Must ensure you are representing company well, ie. good attitude, strong sense of responsibility.
- Must report to their leader with daily updates, concerns, etc.
- Knowledge of cleaning techniques, products, and equipment.
- Ability to work independently or as part of a team.
- Strong attention to detail and time management skills.
- Excellent communication and interpersonal skills.
- Operates and maintains company provided hot water pressure washer.
- Treats stained areas with chemical degreasers prior to washing.
- Responsible for the protection of fuel dispensers, customer’s vehicles, and customer safety as related to the washing activities.
- Ability to work an overnight schedule.
- In the event that mistakes are made, ie. bleaching someone's plants, equipment failure causing damage to customers home, or business.
It's important to have great interpersonal communication skills, to ensure that the customer understands the situation, and stays a happy customer. - In events where property is damaged, its important to be able to listen with undivided attention, tenacity, and respect while acknowledging the customers concerns. Reimbursements may follow.
Ensuring that all equipment is secure and locked in place following the end of each job site. - Ability to work intelligently and efficiently.
Education
High School Diploma -
J.M. Tate High School
Cantonment05-2020
Skills
- Cross-functional coordination
- Friendly and outgoing
- Reliable and punctual
- Active listener
- Pricing and shelf labeling
- Maintaining stock levels
- Product inventory counts
- Pricing and signage updates
- Planogram design
- POS systems
- Space planning
- Customer relationship management (CRM)
- Visual merchandising
- Store maintenance
- Sales techniques
- Markdown procedures
- Vendor relations
- Window displays
- Promotional planning
- Trend identification
- Supplier audits
- Visual displays
- Retail
- Floor set design
- Product recovery
- Stock control
- Brand presentations
- Display signage
- Visual display installations
- Merchandising trends
- Plan-o-gram implementation
- Fixture placement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Ordering and purchasing
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Purchase order management
- Team building
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Goal setting
- Risk assessment
- Professionalism
- Complex Problem-solving
- Strategic planning
- Staff training
- Inventory control
- Staff supervision
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
Accomplishments
- Earned "Employee of the Year" award in the Zumiez Gulf Coast Region in February, 2021. Having generated over $250,000 in sales.
- Supervised team of fifteen staff members for Zumiez.
- Achieved 1st Assistant Store Manager, through effectively helping with, and improving store operations.
- Developed and Coordinated two Zumiez stores, being the Destin, and Pensacola locations.
- Handling of three separate locations for Buffalo Rock Pepsi, as a route owner, being Publix, Winn Dixie, and Target.
- Improved and maintained customer relations, further improving the company, Service by Aquatech's, reputation and profit margins.
Certification
AEST - Agriculture Education Services and Technology Certification
Languages
English
Native or Bilingual
Interests
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Food Tourism
- Outdoor Recreation
- Auto Repair/Restoration
- Astrology
- Video Gaming
- Playing Sports
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Reading
- Gym Workouts
- Music
- Family and Friends
- Creative Writing
Timeline
Account Merchandiser
Buffalo Rock Pepsi
04.2023 - Current
1st Assistant Store Manager/Temp. Store Manager
Zumiez
01.2020 - 03.2022
Pressure Wash Service Technician
Services by Aquatech
01.2014 - 12.2019
High School Diploma -
J.M. Tate High School
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