London Ross
Hickory
Summary
Dynamic professional with experience in customer service and operational management. Proven track record in training teams and streamlining processes, enhancing efficiency and compliance. Skilled in data organization and verbal communication, driving customer satisfaction and operational success across multiple locations.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
SUBWAY® Restaurants
10.2023 - Current
- Ordered equipment and uniforms for 14 Subway Locations.
- Took care of I.T. issues with P.O.S. systems, phones, internet, ect.
- Filed paperwork for the stores.
- Sent out information to the stores for upcoming windows.
- Installed P.O.S. systems and equipment for them.
- Made and sent out reports to the stores for different objectives.
- Did anything the franchisee needed me to do.
District Manager
SUBWAY® Restaurants
05.2021 - 05.2023
- Led operational oversight for multiple locations, ensuring adherence to corporate standards and policies.
- Trained store managers, enhancing leadership skills and operational efficiency.
- Assisted with hiring and training staff.
- Streamlined inventory management processes, reducing waste and improving product availability across stores.
- Implemented marketing strategies that drove customer engagement and increased foot traffic in franchise locations.
- Assisted the store managers with any problems.
General Manager
SUBWAY® Restaurants
10.2018 - 05.2021
- Led daily operations, ensuring compliance with health and safety regulations.
- Ensured compliance with corporate.
- Managed inventory; Ordering and staying in budget.
- Developed training programs to enhance team performance and service quality.
- Hiring and training staff.
- Working on the line and taking care of customers.
- Managed budget implementations, employee reviews, training, and schedules.
- Trained and mentored team members on food safety and customer service standards.
- Supervised daily restaurant operations, ensuring efficient workflow and high-quality service.
- Conducted regular performance evaluations, providing feedback to improve team effectiveness.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Krystal Restaurant
2015 - 10.2018
- Supervised daily restaurant operations, ensuring efficient workflow and high-quality service.
- Trained and mentored team members on food safety and customer service standards.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Collaborated with management to identify areas for operational improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Senior Customer Service Representative
BeneFEDS
2013 - 2015
- Enrolled federal employees in dental and vision insurance.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered any question the customers had about the plans and assisted them about making a choice.
Customer Service Representative
BeneFEDS
2013 - 2013
- Enrolled federal employees in dental and vision insurance during open season.
- Escalated calls to a SR. Rep when issues came up that I did not have access to.
- Supplied information to the customer about the plans and answered any questions they had.
- Was promoted to Senior at the end of open season. I was the 2nd selected of 500+ temps hired. Only 20 reps were promoted.
Office Assistant
Euharlee Storage and Mail Depot
2009 - 2013
- Took payments and documented payments.
- Assisted with storage auctions.
- Made labels for shipping with UPS, USPS and Fedex when customers came in to ship items.
- Distributed mail into the PO boxes when it came in.
- Set up pickups for all packages dropped off.
- Cleaned office and lobby.
- Cleaned out storage units when customers moved.
- Activated and deactivated key cards for after hour gate access.
Education
High School Diploma -
Home Schooled
Cobb, GA05-2009
Skills
- Customer service
- Data entry
- Office administration
- Store management
- Documentation and recordkeeping
- Customer relations
- Data organization
- Verbal communication
Timeline
Administrative Assistant
SUBWAY® Restaurants
10.2023 - Current
District Manager
SUBWAY® Restaurants
05.2021 - 05.2023
General Manager
SUBWAY® Restaurants
10.2018 - 05.2021
Shift Leader
Krystal Restaurant
2015 - 10.2018
Senior Customer Service Representative
BeneFEDS
2013 - 2015
Customer Service Representative
BeneFEDS
2013 - 2013
Office Assistant
Euharlee Storage and Mail Depot
2009 - 2013
High School Diploma -
Home Schooled