London Seace
Washington
Summary
Adept at regulatory compliance and critical thinking, I leveraged these skills at the Office of Unified Communications to enhance public safety and workflow efficiency. My background spans from telecommunications to healthcare, showcasing a strong blend of technical proficiency and team collaboration. Achievements include streamlining operations and significantly improving response times without compromising quality.
Overview
7
7
years of professional experience
Work History
Telecommunications Equipment Operator
Office Of Unified Communications
07.2024 - Current
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
- Responded to customers' requests for assistance with various issues they were having.
- Answered incoming calls and directed them to appropriate departments or personnel.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Performed data entry tasks into computer systems for tracking purposes.
- Assessed the urgency of each call and dispatched appropriate resources accordingly.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Received emergency calls from distressed individuals and provided immediate assistance.
- Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Advised citizens on how to respond appropriately during emergency situations until first responders arrived at scene.
Instructor
MTF Child Care
09.2023 - 06.2024
- Assisted in delivering summer curriculum tailored to enhance learning outcomes.
- Maintaining a safe and fun environment while also accounting for all children, including children with disabilities.
- Streamlined front desk responsibilities, ensuring smooth execution of Parent pickup.
- Oversaw daily operations when needed.
Medical Receptionist
Gerald Family Care
12.2022 - 07.2023
- Coordinated check-in and check-out processes for patients.
- Verifying patient credentials and insurance.
- Managed the timely handling and distribution of medical documents from patient to doctor, and vice versa.
- Operating clinical systems such as eClinicalWorks, NaviNet, and Alidade.
- Directed front office operations and ensured seamless workflow.
- Ensuring that documents such as metro access forms, 719A forms, Disability Placard applications, metro access forms, and more are complete.
- Accepting and processing patient payments.
Site Lead Assistant/Lead Facilitator
Department of Parks and Recreations (seasonal)
05.2021 - 07.2023
- Assisted in delivering summer school curriculum tailored to enhance learning outcomes.
- Enforced adherence to COVID guidelines for children, while effectively addressing parental concerns.
- Maintaining a safe and fun environment while also accounting for all children, including children with disabilities.
- Offered assistance to ensure seamless execution of tasks for site leads and facilitators.
- Directed administration of time sheets, parent documentation, and schedules.
Resident Assistant (RA)
Virginia State University, Trojan Activites Board
08.2021 - 12.2022
- Designed and implemented programs to enhance campus engagement and student development.
- Safeguarded sensitive information while ensuring compliance with company policies.
- Mitigated disagreements to maintain a harmonious student work and living environment.
- Monitored the facility and addressed student concerns during regular checks.
- Managed reception duties and administrative tasks efficiently.
Customer Service Representative
Harris Teeter
05.2019 - 01.2020
- Ensured high-quality interactions with customers, staff, supervisors, and suppliers.
- Supported operational efficiency through accurate stocking and inventory coordination.
- Facilitated informed decisions by offering product insights and samples.
Intern
Department of Justice
06.2019 - 09.2019
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with the human resources department of the C.O.P.'s office to support employee management and organizational planning.
- Oversaw secure filing of classified materials.
- Engaged in regular discussions with Department of Justice HR manager to align objectives.
Office Assistant
Department of Employment Services
06.2018 - 08.2018
- Delivered clerical support through effective visitor interaction and telephone management.
- Executed the arrangement and disbursement of essential provisions.
- Chaperoning and managing persons responsible for participating
Education
Bachelor of Science - Biology
Virginia State University
Petersburg, VA12-2022
Skills
- Regulatory compliance
- Following instructions
- Proficient with [equipment]
- Critical thinking
- Workflow enhancement
- Strategic planning
- Data analysis
- Team collaboration
- Time management
- Logical reasoning
- Scheduling
- Computer skills
- Attention to detail
Timeline
Telecommunications Equipment Operator
Office Of Unified Communications
07.2024 - Current
Instructor
MTF Child Care
09.2023 - 06.2024
Medical Receptionist
Gerald Family Care
12.2022 - 07.2023
Resident Assistant (RA)
Virginia State University, Trojan Activites Board
08.2021 - 12.2022
Site Lead Assistant/Lead Facilitator
Department of Parks and Recreations (seasonal)
05.2021 - 07.2023
Intern
Department of Justice
06.2019 - 09.2019
Customer Service Representative
Harris Teeter
05.2019 - 01.2020
Office Assistant
Department of Employment Services
06.2018 - 08.2018
Bachelor of Science - Biology
Virginia State University
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