London Simmons
Rochester,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patients needs and concerns to improve engagement strategies and overall service. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to the team.
Overview
5
5
years of professional experience
Work History
Outpatient Access Specialist
University Of Rochester
07.2022 - Current
- Completed variety of physical labor tasks.
- Answered telephones 100+, directed calls and took messages.
- Delivered clerical support by handling range of routine and special requirements.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on hospital processes and procedures for 1 year.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Personal Care Aide
Elite Home Health Care
08.2023 - 11.2023
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented vitals, behaviors, and medications in client medical records at least 3 times throughout day
- Scheduled and accompanied clients to medical appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted disabled clients to support independence and well-being.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Provided safe mobility support to help patients move around personal and public spaces
Food Safety Assistant
Wegmans
11.2020 - 07.2022
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted over 100 guests/ customers in with friendliness and professionalism.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Updated database of contacts and resources for company-wide distribution.
- Organized resources, records and personnel to accomplish aggressive targets.
- Trained and supervised employees on office policies and procedures.
- Inspected facilities for adherence to fire, hazard, and safety guidelines
Catering Assistant
Wegmans
12.2019 - 11.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Coordinated with various vendors to establish necessary supplies for events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Demonstrated proficiency and accuracy in processing over $7000 if weekly corporate orders.
Customer Service Team Member
Wegmans
05.2019 - 12.2019
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exceeded expectations consistently by utilizing "Who We Are" value system for 3 years.
Education
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NYHigh School Diploma -
Rochester, NY06.2021
Skills
- Basic computer skills
- Valid Driver`s License
- Time and Calendar Management
- Customer Service
- Billing and Financial Management
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Pre-Admission Requests
- Registration Management
- Scheduling Diagnostic Procedures
- Training Coordination
- Referral Coordination
- Patient care
Timeline
Personal Care Aide
Elite Home Health Care
08.2023 - 11.2023
Outpatient Access Specialist
University Of Rochester
07.2022 - Current
Food Safety Assistant
Wegmans
11.2020 - 07.2022
Catering Assistant
Wegmans
12.2019 - 11.2020
Customer Service Team Member
Wegmans
05.2019 - 12.2019
Associate of Arts - Liberal Arts And General Studies
Monroe Community College