London Thomas
Norco,CA
Summary
Adept at enhancing customer experiences and horse training, I leveraged strong multitasking and equine rehabilitation skills at Debbie Langdon to optimize training sessions and streamline stable operations. Demonstrated exceptional customer service at Lesly Burris, significantly improving guest satisfaction. My proactive approach and dedication to excellence have consistently contributed to achieving and surpassing employer goals. Dedicated Horse Handler with 4 years of experience. Cares for horses, maintains stable conditions and implements training regimens teaching horses to live and work in harmony with owners. Deepens bond between beast and master through proven training techniques. Hardworking Horse Trainer with 40+ years of experience in Horse Training. Successful at monitoring horse health and habit-breaking training. Adept at trauma recovery and preventive equipment maintenance.
Overview
4
4
years of professional experience
Work History
Horse Handler
Debbie Langdon
04.2020 - Current
- Optimized horse training sessions by adapting methods to suit each animal''s unique temperament and abilities.
- Promoted positive behavior in horses through consistent reinforcement of desired actions during training sessions.
- Maintained detailed records of each horse''s health, training progress, and behavioral observations to inform future decision-making processes.
- Improved communication between team members by facilitating regular meetings to discuss progress updates on individual horses'' training programs.
- Educated clients on proper horsemanship fundamentals including groundwork exercises, riding techniques, nutrition management strategies.
- Enhanced horse health by implementing proper grooming techniques and daily exercise routines.
- Assisted in the rehabilitation of injured or neglected horses, providing compassionate care and working closely with veterinary professionals to monitor progress.
- Advanced horse socialization skills by introducing them to new environments, experiences, and other animals regularly.
- Increased efficiency in stable management tasks such as mucking out stalls, washing blankets, tack cleaning, and maintaining arena conditions.
- Ensured horse safety during transport to various locations by utilizing appropriate equipment and following established protocols for loading/unloading procedures.
- Contributed to the success of equestrian events by providing expert handling assistance during competitions.
- Reduced injury occurrences by maintaining a safe environment for horses and handlers at all times.
- Streamlined stable operations, implementing efficient feeding and cleaning schedules that benefited both horses and staff.
- Supported riders in achieving competition goals through diligent preparation of horses before events including grooming, tacking up, and pre-ride exercises.
- Provided treatment for minor horse injuries.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Scheduled farrier and vet appointments regularly.
- Rode horses in training sessions and provided feedback on track performance.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Fit gear for horses and specific riders.
- Worked with ranch hands to clean stables and riding areas.
- Prepared horses for specific competitions or tasks.
- Monitored horses health and statuses before races or competitions.
Restaurant Hostess
Lesly Burris
07.2022 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Reported problematic guests to management to foster safe and pleasant environment.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma -
Norco High School
Norco, CA05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Payment Processing
- Supply Restocking
- Restaurant layout knowledge
- Menu Memorization
- Reservation planning
- Server Support
- Memory retention
- Familiarity with POS systems
- Dining room management
- Reservations Coordination
- Group reservations management
- Safe Food Handling
- Efficient seating
- Equine rehabilitation
- Groundwork Techniques
- Equine first aid
- Stable maintenance
- Show Preparation
- Stall Cleaning
- Horse training
- Trail Riding
- Halter breaking
- Horse Grooming
- Equine Anatomy
- Equine Chiropractic
- Farrier Coordination
Accomplishments
- Achieved 2023 Norco Horse Week Barrel Racing Champion Buckle, 2023 Day of the Cowboy Buckle, Multiple High School Rodeo Buckles, and Competed in the top 6 District 8 Barrel Racers for the State of California.
Timeline
Restaurant Hostess
Lesly Burris
07.2022 - 02.2024
Horse Handler
Debbie Langdon
04.2020 - Current
High School Diploma -
Norco High School