London Torres
Spotsylvania,VA
Summary
Astute professional highly skilled in scheduling, training and managing busy multi-specialty practices. Talented individual with seven years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Overview
18
18
years of professional experience
Work History
Medical Practice Administrator
UVA Primary Care-Commonwealth Medical
Culpeper, VA
10.2019 - 05.2022
- Responsible for managing clinical, operational, and financial activities within 1-2 ambulatory clinics as well as Dermatology and Endocrinology departments
- Primary responsibilities include: human resources management, practice business development, project management, budgeting, daily operational efficiency, effectiveness and regulatory compliance
- Overseeing up to 40 direct reports.
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Provided supervision and management to team of support personnel.
Senior Pharmacy Account Manager
Automated Healthcare Solutions
Sunrise, FL
03.2014 - 09.2019
- Managed medication dispensing systems in assigned medical offices - growing ancillary revenue annually by 20-25%
- Managed up to 27 office dispensaries in over three states (NC, VA, MD)
- Performed audits of dispensing records of medication and generated reports for practice managers and physician teams.
- Communicated product quality and market comparisons by creating sales presentations.
- Streamlined dispensing procedures and operational tasks by implementing additional training EzDispense software.
Operations Manager
Central Virginia Orthopaedics & Sports Medicine
Fredericksburg, VA
05.2004 - 03.2014
- Over 5 year period as operations manager, exceeded forecast by 10% by marketing
- Primary responsibilities include managing operations of three orthopedic and physical therapy clinic locations, human resources management, practice business development, daily operational efficiency, effectiveness and regulatory compliance, managing staff assignments, and keeping providers focused on practice goals
- Led team of 5 orthopedic surgeons, physical therapist, and up to 25 direct reports.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
Clinical Care Specialist & Radiology Technician
NextCare Urgent Care
Fredericksburg, VA
11.2008 - 03.2009
- Assist with exams, procedures, suture removal, oxygen administration, medication, injection administration, EKG, X-ray, splinting, and phlebotomy
- Licensed to collect drug screens, spirometry, and following all standing orders.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Engaged with over 50-100 patients per day within urgent care walk-in facility
Education
Master of Science - Health Administration
Purdue University
West Lafayette, IN09.2020
Pharmacy Technician - Pharmacy Technician
JT Pharmacy Technician Training
Richmond, Virginia02.2014
Bachelor of Science - Health Administration
Kaplan University
Davenport, IA07.2010
Radiology Technician - Radiologic Technology
Northern Virginia Community College
Annandale, VA05.2006
Associate of Applied Science - Business Administration And Management
ICM School of Business/Kaplan Career Institute
Pittsburgh, Pennsylvania06.1995
Skills
- Policy and Procedure Development
- Employee Performance Evaluations
- Managing Practice Operations
- Employee Recruitment and Hiring
- Workflow Management
- Customer Satisfaction
- Operational Requirements
- Biweekly Payroll Processing
- Facility Inspections
- Motivational Leadership
Additional Information
- Willing to relocate: Anywhere,
- Authorized to work in the US for any employer
- BLS/CPR Certification: December 2021 to December 2022
- COVID-19 Vaccinated
- Virginia Notary: Commission exp:12/31/23
Licenses & Registrations
Limited Licensed Radiology Technologist
#0122002021
Initial date: 06/30/2006
Expiry date: 12/31/2023
Registered Pharmacy Technician
#0230024354
Initial date: 03/27/2014
Expiry date: 12/31/2022
Timeline
Medical Practice Administrator
UVA Primary Care-Commonwealth Medical
10.2019 - 05.2022
Senior Pharmacy Account Manager
Automated Healthcare Solutions
03.2014 - 09.2019
Clinical Care Specialist & Radiology Technician
NextCare Urgent Care
11.2008 - 03.2009
Operations Manager
Central Virginia Orthopaedics & Sports Medicine
05.2004 - 03.2014
Master of Science - Health Administration
Purdue University
Pharmacy Technician - Pharmacy Technician
JT Pharmacy Technician Training
Bachelor of Science - Health Administration
Kaplan University
Radiology Technician - Radiologic Technology
Northern Virginia Community College
Associate of Applied Science - Business Administration And Management
ICM School of Business/Kaplan Career Institute
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