London Townsend
Washington
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
CSR
Office Of Unified Communications
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Customer Service Dispatcher
Enkak Trucking LLC
05.2021 - Current
- Coordinate driver schedules for efficient freight delivery and collection, ensuring timely communication with customers regarding logistics and special requests.
- Manage route planning and adjustments, while preparing essential dispatch documentation, freight billing, and invoicing.
- Maintain comprehensive records of driver activities, including compliance with transportation regulations and laws.
- Prioritize emergency and non-emergency calls, log customer shipping schedules, and oversee truck maintenance to optimize service quality.
Pass & ID Office Administrator
Garda World Security at the International Monetary Fund
02.2023 - 09.2025
- Administer badge issuance for employees, spouses, and vendors, ensuring proper identification and access control across various departments.
- Respond to audit inquiries related to access control, coordinate task assignments within the team, and synthesize information to deliver accurate responses within established deadlines.
- Manage Access control/C'Cure software operations, maintaining system integrity and facilitating a rapid response in urgent situations to uphold security standards.
- Conduct inventory oversight for office supplies, analyzing usage patterns to anticipate needs and prevent shortages while implementing process improvements for operational efficiency.
Concierge
Garda World Security at the International Monetary Fund
08.2018 - 02.2023
- Greeted and maintained rapport with employees, visitors, and guests, ensuring a welcoming environment in compliance with organizational standards.
- Provided accurate information and guidance regarding the facility and local area to a diverse international clientele.
- Coordinated visitor and guest registration, ensuring adherence to security protocols by verifying identities and issuing appropriate badges.
- Upheld confidentiality and enforced safety procedures, contributing to the secure and efficient operation of the facility.
Education
High School Diploma -
Frank W. Ballou High School
WASHINGTON, DCSkills
- Clerical/Typing/Administrative
- Customer Service
- Financial Management
- Microsoft Office Suite
- Office Equipment Operation
Timeline
CSR
Office Of Unified Communications
09.2024 - Current
Pass & ID Office Administrator
Garda World Security at the International Monetary Fund
02.2023 - 09.2025
Customer Service Dispatcher
Enkak Trucking LLC
05.2021 - Current
Concierge
Garda World Security at the International Monetary Fund
08.2018 - 02.2023
High School Diploma -
Frank W. Ballou High School
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