Londreka Gooden
Union City ,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cafe manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Cristo Rey Atlanta Jesuit High School
10.2020 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Introduced new menu items to add variety and selections and meet students preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Mail Clerk
Ricoh USA
09.2018 - 10.2020
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postal machines, including postage meters and mail-processing machines.
- Operated postage meters, mail sealers and labeling machines.
- Distributed mail on foot to residences and businesses, delivering to approximately 20 customers per shift.
Shift Manager
Citi Trends
04.2015 - 05.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
Closing Manager
Orielly Auto Parts
08.2012 - 02.2015
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
Education
High School Diploma -
Banneker High School
College Park, GA05.2006
Skills
- Vegan Baking
- Public Relations
- Sales Tracking
- Staff Management
- Credit Card Transaction Processing
- Billing and Payment Processing
- Maintaining Clean Work Areas
- Disciplinary Action
- Customer Experience Management
- Food Orders
Timeline
Cafe Manager
Cristo Rey Atlanta Jesuit High School
10.2020 - Current
Mail Clerk
Ricoh USA
09.2018 - 10.2020
Shift Manager
Citi Trends
04.2015 - 05.2018
Closing Manager
Orielly Auto Parts
08.2012 - 02.2015
High School Diploma -
Banneker High School
Similar Profiles
Julian BondsJulian Bonds
11th Grade English Teacher at Cristo Rey Atlanta Jesuit High School11th Grade English Teacher at Cristo Rey Atlanta Jesuit High School
Leigh ProfitLeigh Profit
Vice President of Finance and Operations at CRISTO REY JESUIT HIGH SCHOOLVice President of Finance and Operations at CRISTO REY JESUIT HIGH SCHOOL
Matthew DavisMatthew Davis
Operations Manager at Cristo Rey Jesuit College Preparatory High SchoolOperations Manager at Cristo Rey Jesuit College Preparatory High School