Long Giap

• Resolved customer issues quickly and notified the supervisor immediately when problems escalated.

• Pleasantly answered calls for multi-line switchboards for large offices and directed callers to appropriate employees.

• Learned how to do Check-ins and Check-outs on the Opera System.

• Prepared for group arrivals and assisted colleagues when needed.

• Managed over 30 customer calls per day & room order services.

• Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.

• Helped with the planning and hosting of marketing events and collaborated with team members to help expand marketing channels.

• Contributed to mock-ups, email campaigns, and social media content as a Content Creator

• Helped build brand image to reach 100 views per day while monitoring web traffic to analyze website performance.

• Analyzed existing plans, processes, and events to identify opportunities for improvement.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Participated in continuous improvement by providing suggestions, but also would engage in problem-solving activities to support teamwork.

• Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.

• Helped team meet target goals and managed over 30+ attendees during events.

• Welcomed customers and helped determine their needs.

• Operated a cash register for cash and credit card transactions with excellent accuracy levels

• Helped customers complete purchases, locate items and join reward programs.

• Constantly checked on stock to prevent shortages of items while looking to assist guests with carrying out heavy products.

• Welcomed customers with a smile and answered questions.

• Resolved customer complaints and maintained customer satisfaction with quick and professional handling of product returns.

• Handled daily credit and cash transactions for customers with accuracy and speed.

• Handled more than 30+ guest orders daily with accuracy and skill.

• Assisted with team planning events and assisted when team would be understaffed.