Long Le
Chicago,IL
Summary
A 23 years old with high self-motivated professional with extensive experience in guest services. Known for a pleasant personality and strong customer relations skills, I excel in recordkeeping and problem-solving. Outgoing and effective in communication, I foster a positive atmosphere.
Dedicated to providing exceptional service to every office visitor, I manage scheduling, package handling, and mail distribution diligently. With strong multitasking and time management abilities, I am committed to ensuring every customer has a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Elegant Nails on Wells
Chicago, IL
06.2022 - Current
- Managed and responded to approximately 30 incoming calls daily, directing callers to the appropriate personnel or department and taking messages as needed.
- Scheduled appointments for clients and visitors, ensuring efficient use of time and resources.
- Maintained an organized reception area, providing prompt and courteous attention to all guests.
- Provided administrative support through filing documents, photocopying, and scanning materials.
- Assisted in report preparation, contributing to accurate and timely documentation.
- Handled cash transactions accurately, balancing the register at the end of each shift to ensure financial accuracy.
Processed payments from customers using various methods, including credit cards, checks, and money orders.
Restaurant Manager
Vietnoodle Bar
Las Vegas, NV
03.2017 - 06.2022
- Contributed to increased revenue and fostered customer loyalty through exceptional service and engagement.
- Supervised and trained 30-40 staff in customer service, food handling, and safety protocols to ensure high standards.
- Ensured compliance with all food safety regulations and sanitation standards to maintain a safe environment.
- Developed strategies to enhance operational efficiency and elevate customer satisfaction.
- Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
- Resolved customer complaints professionally, ensuring positive relationships and guest retention.
- Provided exceptional customer service by proactively anticipating guest needs.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Trained front-of-house staff on policies, procedures, guest service techniques, and effective communication skills.
Front Desk Agent
Danagold
Da Nang, VN
01.2015 - 11.2015
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Managed cash drawer responsibly throughout shift.
Boy Scout Leader
Leadership & Organizational Development
Da Nang, VN
05.2012 - 06.2015
- Assisted with recruitment of new scouts and leaders in the area.
- Provided guidance to scouts on how to complete required merit badges.
- Instructed first aid training for scouting participants.
- Taught outdoor skills such as camping, orienteering, and wilderness survival.
- Cultivated relationships with community leaders, organizations and businesses to support volunteer efforts.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
Education
Bachelor of Arts - Hospitality Management
Roosevelt University
Chicago, IL08.2024
Associate of Arts - Hospitality Management
College of Southern Nevada
Las Vegas, NV05.2022
High School Diploma -
Trinity International School
Las Vegas, NV05.2019
Skills
- Guest Relations & Satisfaction
- Restaurant Operations Management
- Appointment confirmation
- Spreadsheet tracking
- Staff Training & Development
- Marketing & Sales Strategies
- Health & Safety Compliance
- Customer Service
- Front Office Management
- Cash Handling
- Listening Skills
- Problem-solving skills
- Verbal and written communication
- Basic accounting
- Staff Management
- Hospitality services
- Scheduling
- Issue handling
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Increased sales by 30% while reducing food costs by 10%, leading to a high net profit in the year 2021-2022.
- Reduced employee turnover by 20% by creating and implementing a no-cost incentive program.
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Certification
- Basset License/liquor license
- CPR License
LinkedIn Profile URL
linkedin.com/in/long-le-39b8b42ba
Timeline
Front Desk Receptionist
Elegant Nails on Wells
06.2022 - Current
Restaurant Manager
Vietnoodle Bar
03.2017 - 06.2022
Front Desk Agent
Danagold
01.2015 - 11.2015
Boy Scout Leader
Leadership & Organizational Development
05.2012 - 06.2015
Bachelor of Arts - Hospitality Management
Roosevelt University
Associate of Arts - Hospitality Management
College of Southern Nevada
High School Diploma -
Trinity International School