Long Nguyen
Garland,TX
Summary
Resourceful automotive service advisor and technician with 12+ years experience cultivating customer relationships and optimizing service operations. Expert in diagnosing vehicle issues, providing estimates, and ensuring timely repairs. Committed to delivering top notch customer service and promoting customer loyalty through communication and problem resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner / Operator
New Star Logistics LLC
11.2021 - Current
- Own and operate a registered USDOT transportation company specializing in freight logistics and delivery.
- Source, schedule, pick up, and deliver freight with punctuality and professionalism, ensuring customer satisfaction.
- Ensure compliance with all federal transportation laws and safety regulations.
- Manage business operations including cash flow, accounting, and client invoicing.
- Conduct pre-trip and post-trip inspections to maintain vehicle safety and performance.
- Oversee preventive maintenance schedules to minimize downtime and ensure operational reliability.
Service Advisor
Honda of Freehold
05.2017 - 02.2020
- Greeted customers, collected vehicle information, and documented service concerns.
- Translated customer feedback into clear automotive terminology for technicians.
- Recommended services based on vehicle age and mileage, increasing upsell success rates.
- Managed repair workflow and communicated effectively with technicians to ensure timely service.
- Provided detailed cost and time estimates to customers and secured approvals for additional repairs.
- Maintained above-average Customer Service Index (CSI) and recognized as a Top Producer for service performance.
Automotive Sales Consultant
DCN Hyundai (Formerly Brad Benson Hyundai)
05.2014 - 03.2016
- Welcomed potential buyers and identified vehicle needs and budget requirements.
- Demonstrated excellent product knowledge and negotiated effectively to close deals.
- Assisted customers with financing and insurance options while maintaining strong client relationships.
- Recognized among Top Producers for sales performance and customer retention.
Automotive Technician
Brad Benson Hyundai
06.2008 - 05.2014
- Diagnosed customer concerns and performed comprehensive safety inspections.
- Made service recommendations based on vehicle age and condition to ensure reliability.
- Completed repairs efficiently with high standards of quality and accuracy.
Education
High School Diploma -
Edison High School
EdisonAutomotive Technology - Automotive Technology
Lincoln Technical Institute
Union, NJ05-2008
Skills
- Customer Service & Communication
- Service Workflow Management
- Vehicle Diagnostic Tools & Equipment
- Technical Writing & Estimating
- Logistics & Transportation Compliance
- Team Leadership & Training
- Reynolds and Reynolds
- Era Ignite
- Microsoft Office
Certification
- Hyundai Gold-Level Technician
- Equus Certified Technician
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Chinese (Cantonese)
Professional Working
Timeline
Owner / Operator
New Star Logistics LLC
11.2021 - Current
Service Advisor
Honda of Freehold
05.2017 - 02.2020
Automotive Sales Consultant
DCN Hyundai (Formerly Brad Benson Hyundai)
05.2014 - 03.2016
Automotive Technician
Brad Benson Hyundai
06.2008 - 05.2014
High School Diploma -
Edison High School
Automotive Technology - Automotive Technology
Lincoln Technical Institute