Loni Bolls

Responsible for establishing company's guidelines, vision, and financial outline for completed proposals. Work with timeframes to complete the proposal before a deadline.

Work to edit and design the finalized proposal document. Communicate the proposal in various ways, including graphic layouts, Powerpoint presentations and specification details. Developing templates for future proposals ensuring the established template is followed. Work to meet all deadlines Working on multiple proposals at the same time. Responsible for communicating the progress of proposals to management.

• Track projects progress
• Assist in budget preparation
• Monitor work plan execution in writing
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.

Open New Contracts for new buyers. Assist with Status of project development providing clients with the most up to date information and progress on their homes. Attend backlog meetings with key players.

• Order Title
• Put together Title commitments
• Order Surveys
• Order Searches
• Prepare Deeds
• Ensure Certification of Occupancies are completed prior to closing
• Maintained open communication with lenders, brokers and borrowers.
• Scheduled signings and gathered required paperwork.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Ensure ACH transfers are processed
• Cut Checks to Brokers, Realtors, Sellers or Buyers
• Send out Closing documents
• E-file

• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Processed claim paperwork and followed up on missing information to complete processing.
• Monitored factory recalls and announcements to stay on top of changes.
• Maintained detailed service and customer records.
• Complete Commission
• Supervise Concierge employees
• Compile data on claims that are over 30 days old

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Documented business processes and analyzed procedures to align with changing business needs.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Implemented process improvements to automate office operations.
• Incorporated employee feedback to improve processes and strategize long-term business plans.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Helped solve diverse program problems with in-depth analysis.
• Represented the Warden on behalf of the State on Affirmative Actions
• Coached and Counseled Management on ongoing issues.
• Ensured Staff were in compliance with all safety standards, requirements and training.

• Provided expertise on labor and employment laws to help employers make more effective decisions.
• Participated in labor-management meetings to discuss labor issues.
• Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
• Spearheaded negotiation of union contracts as company representative.
• Assessed impact of union proposals on company or government operations.
• Oversaw investigations into discrimination, sexual harassment or other workplace claims.
• Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
• Oversaw projects on construction, managing these areas in regards to redirection of staff, keeping management up to date and working with contractors on meeting timelines.

• Established program timelines and milestones.
• Prepared reports detailing findings of program studies.
• Recorded results and plans by delivering findings and suggestions.
• Uploaded and assessed program validations and requirements.
• Answer grievances filed by inmates
• Development and implementation of the reasonable accommodation process in regards to the American with disability act