Loni Crenshaw
Bardstown,KY
Summary
I am a quick learner as well as extremely organized and able to work at a fast pace. Multi-tasking seems to fit me well. My current role managing the Customer Service and Production Control (including Scheduling & Procurement) team includes wearing many hats and I have learned many aspects of the business. I work directly with production & quality teams as well as Accounting, Logistics, Sales and company Senior Management (in-house and overseas offices). I communicate with all levels of production employees on a daily basis for scheduling and job troubleshooting, organizing and leading upcoming projects, as well as managing shipments with Customers. I am service related, everyone I deal with I treat in a service manner, even inner company. I am comfortable working directly with all team members and doing whatever is needed, as well as working directly to ensure Customer satisfaction. I am very reliable, have a good work ethic, friendly and team oriented, upbeat, trustworthy and discreet. I take my job personally and put my all into what I do, as it serves as a direct reflection of me. I do not like idle time, so any slow periods I have I like to learn more about what I am doing (shadowing and working alongside machines to see what it is they do) so I can learn and incorporate it into our teams workflow.
Overview
25
25
years of professional experience
Work History
Customer Service Manager/Production Control Manager (including Scheduling & Procurement)
Takigawa Corporation America
04.2023 - Current
- Manage multiple department/teams to maintain daily production, services
- Provide technical support and training
- Manage full plant production schedules
- Inventory Management (scheduling, adjustments and reconciliation)
- Provide weekly, monthly reports for Production, Inventory and Sales
- Provide direct support to top Customers, managing art, materials and inventory details
Customer Service
Takigawa Corporation America
04.2019 - 04.2023
- Customer Service, includes but not limited to data entry, arranging shipments, BOM creation and project management
Scheduling & Accounting
Allen’s Air Conditioning
10.2017 - 04.2019
- Take customer calls and arrange technician schedules
- Accounts Payable, Receivables
- Payroll and manage technician monthly budgets
Executive Assistant & Inside Sales Support
Distinct Packabilities, a division of Publishers Printing Company
01.2014 - 10.2017
- Company Overview: Shepherdsville, KY
- Work directly with the VP/GM and all team members, including Sales Team & customers directly
- Complete daily administrative duties such as recording daily time & attendance, maintaining employee information, order & inventories of supplies, meeting dictation, etc
- In charge of in-depth trials, providing Customer Service and Sales for special accounts and all new customer on-boarding
- Assisting with Sales meetings, recording account sales, Quarterly & YE reports, plant tours and other special tasks
- I oversee all travel, from arranging to/from travels and expense reports
- Special contracts, agreements and invoices all go through me to draft/finalize, get approval on, reconcile and/or file
- Help design and assist in marketing shows (marketing material, email blasts, booth & shirts)
- I have worked directly with the Quality Manager to prepare and review documentation for AIB/SQF certifications and audit procedures
- Shepherdsville, KY
Payroll Clerk/Credit Associate/AP & AR
Publishers Printing Company
01.2005 - 01.2014
- Company Overview: Shepherdsville, KY
- Payroll clerk for 1 of 2 plants, consisting of 700+ employees (1,500 EE collectively)
- Experienced with Quarterly and YE taxes, working with banks for direct deposit, Child Support and garnishment offices
- Worked with HR department to complete new hire processing & short/long term disability information as well as many other confidential situations
- Credit & Collections - often contacting upper management members and Customers directly for payment and advising payment plans
- Comfortable in using AMEX/Credit Card software to file payments
- Being in the general Accounting Department also included assisting with AP/AR, general data entry duties, 401K and labor board reports
- Shepherdsville, KY
IT Technician
Publishers Printing Company
08.1999 - 01.2005
- Company Overview: Shepherdsville, KY
- Started in High School as an intern, assisting with Help Desk and administrative assistant duties
- Learned basic IT functions, as well as punch block & network wiring, server maintenance and a wide variety of software support
- 2nd shift lead IT support
- Software Specialist making sure the company was in compliance with all software licensing
- Shepherdsville, KY
Education
High School -
Bullitt Central High School
Shepherdsville, KY05.1999
Skills
- Excellent written & oral communication skills
- Problem solving
- Technical support
- Troubleshooting
- Proficient in Microsoft Word
- Proficient in Excel
- Data Entry
- ERP integration
- AS400
- Outlook
- Team building
- Team Training
- Arranging employee appreciation events
Additional Information
I am a quick learner as well as extremely organized and able to work at a fast pace. Multi-tasking seems to fit me well. My current role managing the Customer Service and Production Control (including Scheduling & Procurement) team includes wearing many hats and I have learned many aspects of the business. I work directly with production & quality teams as well as Accounting, Logistics, Sales and company Senior Management (in-house and overseas offices). I communicate with all levels of production employees on a daily basis for scheduling and job troubleshooting, organizing and leading upcoming projects, as well as managing shipments with Customers. I am service related, everyone I deal with I treat in a service manner, even inner company. I am comfortable working directly with all team members and doing whatever is needed, as well as working directly to ensure Customer satisfaction. I am very reliable, have a good work ethic, friendly and team oriented, upbeat, trustworthy and discreet. I take my job personally and put my all into what I do, as it serves as a direct reflection of me. I do not like idle time, so any slow periods I have I like to learn more about what I am doing (shadowing and working alongside machines to see what it is they do) so I can learn and incorporate it into our teams workflow.
References
- Marnie Miller, (253) 389-7202
- James Lee, (502) 777-9388
- Julia Wheeler, (270) 321-9903
- Joshua Marquis, (270) 889-6476
Groups
March for Babies (March of Dimes), 03/01/12, 03/01/15, Worked as a Tri-County member for the March of Dimes, March for Babies – also acting as the lead for Publishers. Coordinated the tri-county walk.
Timeline
Customer Service Manager/Production Control Manager (including Scheduling & Procurement)
Takigawa Corporation America
04.2023 - Current
Customer Service
Takigawa Corporation America
04.2019 - 04.2023
Scheduling & Accounting
Allen’s Air Conditioning
10.2017 - 04.2019
Executive Assistant & Inside Sales Support
Distinct Packabilities, a division of Publishers Printing Company
01.2014 - 10.2017
Payroll Clerk/Credit Associate/AP & AR
Publishers Printing Company
01.2005 - 01.2014
IT Technician
Publishers Printing Company
08.1999 - 01.2005
High School -
Bullitt Central High School
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