IMS
Loni Davis
Morehead City,NC
Summary
Dynamic Office Manager with a proven track record at Alonzo James Davis IV MD PhD PC, adept in workforce management and conflict resolution. Excelled in streamlining operations, enhancing patient satisfaction, and ensuring compliance with OSHA and HIPAA. Achieved increased shared savings yearly through meticulous financial reporting and staff management.
Overview
12
12
years of professional experience
Work History
Office Manager
Atlantic Coast Medical Center
06.2024 - Current
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Control resources and assets for department activities to comply with industry standards and government regulations.
- Overseeing schedules and ACO goals for multiple providers and their assistants.
- Reviewing provider notes before sign-off with CPT and ICD 10 code adjustments.
- Monitoring changing state guidelines for OSHA and maintaining compliance within facility and with employees.
- Engaging with patients and ensuring patient safety and satisfaction.
Office Manager
Alonzo James Davis IV MD PhD PC
11.2020 - 06.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored all employee PTO and submitted payroll bi-weekly.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Submitted all ACO and PCMH reporting every 6 months and successfully assisted in obtaining increased shared savings yearly.
- Assisted providers in keeping their CAQH and credentialing updated.
- Managed all vendor contracts
Receptionist
Alonzo James Davis IV MD PhD PC
05.2012 - 11.2020
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Interpersonal And Organizational Communication
East Carolina University
Greenville, NC07.2021
Skills
- Workforce Management
- Contract Administration
- Staff Management
- Billing
- Event Coordination
- Conflict Management
- Account Reconciliation
- Payroll Processing
- Financial Reporting
Software
EClinicalWorks
Timeline
Office Manager
Atlantic Coast Medical Center
06.2024 - Current
Office Manager
Alonzo James Davis IV MD PhD PC
11.2020 - 06.2024
Receptionist
Alonzo James Davis IV MD PhD PC
05.2012 - 11.2020
Bachelor of Science - Interpersonal And Organizational Communication
East Carolina University
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