Loni Fields
San Antonio,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Senior Operations Coordinator
Data-Axle
01.2011 - Current
- Assist sales staff with processing customer orders through AS400, OESS and ISIS operating systems – $2.2 million monthly sales revenue
- Responsible for revenue numbers and commission reports on a daily and monthly basis
- Implemented processes and procedures to stream-line the outside broker list purchase process
- Assist with contest and team building exercises for internal sales staff
- Track and submit bi-weekly payroll.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Marketing Coordinator
Infogroup Inc.
08.2008 - 12.2010
- Collaborate with two divisions to implement marketing strategy
- Coordinate with art, design and print shop teams to develop marketing materials
- Write copy, edit content, manage design flow and maintain quality control for marketing pieces
- Negotiate with vendors to reduce costs associated with marketing efforts
- Organize tradeshows and new marketing ideas with various personnel
- Plan and implement monthly sales contest and incentives
- Assist operations manager with payroll, attendance and travel reimbursement when needed.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Tracked and reported on marketing campaign responses.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
- Coordinated with design and media teams to develop high-quality creative assets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Executive Assistant
Infogroup
06.2006 - 08.2008
- Collaborate with three divisions to implement marketing strategy
- Coordinate with art and design teams to develop marketing materials
- Edit content, manage design flow and maintain quality control for marketing pieces
- Negotiate with vendors to reduce costs associated with marketing efforts
- Organize tradeshows and new marketing ideas for various personnel
- Manage invoices and payment for marketing efforts and process accordingly
- Responsible for payroll, attendance and travel reimbursement
- Assistant to VP of Marketing.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
Wireless Administrator/Administrative Assistant
Infogroup
07.2004 - 06.2006
- Responsible for distribution of cell phone products to senior management
- Provided support for problems with cellular devices to executives
- Maintained relationships with cellular providers
- Implemented savings plan of over $100K for cell phone plans within the company
- Assisted with processing of invoices for the facilities department.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Sales Support
Infogroup
05.2003 - 07.2004
- Process orders for external customers
- Maintained relationships with internal sales personnel
- Worked with the AS400 system to manipulate data on special orders from customers.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
Education
High School Diploma -
Kadena High School
Okinawa Japan06.1998
Skills
- Proficient in Microsoft Office
- AS400
- Quark
- Contract Administration
- Administrative Management
- Quality Assurance
- Data Management
- KPI Tracking
- Data Analysis
- Sales Tracking
- Effective Leader
- Goal Setting
- Revenue Forecasting
- P&L Administration
- Payroll Administration and Timekeeping
- Process Development and Streamlining
- Process Improvements
- Operations Oversight
- Proficient in [Software]
- Customer Service
- Financial Administration
- Teamwork and Collaboration
Timeline
Senior Operations Coordinator
Data-Axle
01.2011 - Current
Marketing Coordinator
Infogroup Inc.
08.2008 - 12.2010
Executive Assistant
Infogroup
06.2006 - 08.2008
Wireless Administrator/Administrative Assistant
Infogroup
07.2004 - 06.2006
Sales Support
Infogroup
05.2003 - 07.2004
High School Diploma -
Kadena High School
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