Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loni Hardy

Marion,NC

Summary

Experienced Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience

Work History

Project Manager

Carter & Crew 864-747-3318
05.2021 - 06.2023
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Recruited and oversaw personnel to achieve performance and quality targets.

House Manager

A Small Miracle Inc. 828-460-8895
03.2018 - 05.2021
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Oversaw budget to manage expenditures and control costs.
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Line Assembler

Auria Solutions
08.2012 - 02.2018
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Removed imperfections in component pieces and finished work.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
  • Practiced standard operating procedures for consistent production results.

Certified Nursing Assistant

Black Mountain Neuro Medical Treatment Center
04.2008 - 09.2010
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Documented patient information and care activities in electronic health record.

Key Holder

Shoe Show
01.2005 - 08.2008
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Education

No Degree - Clinical Laboratory Assisting

Western Piedmont Community College
Morganton, NC

Certified Nursing Assistance

Western Piedmont Community College
Morganton, NC
11.2008

GED -

Mayland Community College
Spruce Pine, NC
08.1996

Skills

  • Leadership
  • Management Training
  • Staff Supervision
  • Customer Service
  • Team Leadership
  • Cash Management
  • Oversee Administrative Functions
  • Recruiting and Hiring
  • Security System Monitoring
  • Inventory Tracking and Management

Timeline

Project Manager

Carter & Crew 864-747-3318
05.2021 - 06.2023

House Manager

A Small Miracle Inc. 828-460-8895
03.2018 - 05.2021

Line Assembler

Auria Solutions
08.2012 - 02.2018

Certified Nursing Assistant

Black Mountain Neuro Medical Treatment Center
04.2008 - 09.2010

Key Holder

Shoe Show
01.2005 - 08.2008

No Degree - Clinical Laboratory Assisting

Western Piedmont Community College

Certified Nursing Assistance

Western Piedmont Community College

GED -

Mayland Community College

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