Loni Harvey
Spokane,Washington
Summary
Seasoned healthcare management professional with a proven track record in utilizing Power BI and Excel to enhance patient engagement and minimize readmission rates at UnitedHealth Group - Optum. Demonstrates strong strategic leadership and exceptional relationship-building skills, leading to improved provider collaboration and superior patient care outcomes. Possesses a unique blend of technical proficiency and effective communication that drives results in healthcare environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Provider Relationship Management – In home Medical Care
UnitedHealth Group - Optum Home & Community Care
07.2024 - Current
- Built and maintained strong relationships with community providers, medical groups, and healthcare facilities to enhance collaboration and engagement
- Led Joint Operating Committee (JOC) meetings, addressing provider concerns and aligning strategic goals to drive performance improvements
- Conducted in-depth data analysis to identify high-risk patient populations, resulting in a 20% reduction in hospital readmission rates through targeted intervention
- Partnered with providers to implement analytics-driven strategies, increasing patient adherence by 15%
- Utilized Power BI dashboards to monitor provider engagement and optimize outreach efforts
- Designed and executed provider engagement initiatives to improve network efficiency and compliance with contractual and regulatory standards
- Provided training and education to providers, ensuring alignment with policies and performance expectations
- Worked crossfunctionally to streamline workflows, optimize resource allocation, and enhance provider satisfaction
Community Health Advocate- Outreach and Engagement
Landmark Health
03.2024 - 07.2025
- Utilized Power BI, Tableau, and Excel with advanced formulas, pivot tables, VLOOKUP, and VLOOKUP to analyze patient data, identify trends, and drive engagement strategies
- Conducted data analysis to prioritize outreach for high-risk populations, leading to a 25% improvement in enrollment rates
- Tracked and reported engagement trends using Power BI and Excel, optimizing resource allocation and increasing provider referrals by 30%
- Designed and implemented data-driven outreach strategies, leveraging analytics to enhance patient engagement by 25% within one year
Clinical Office Manager/TMS Coordinator
Baker Direct Primary Care
12.2020 - 03.2024
Certified Medical Assistant Supervisor
Providence Medical Center
05.2019 - 12.2020
Lead Certified Medical Assistant
Plastic Surgery Northwest
05.2011 - 05.2019
Education
Bachelor of Science - Business Management
Spokane Falls Community College
Spokane, WA06.2024
Associate of Science - Business Management
Spokane Falls Community College
Spokane, WA12.2022
Associate of Medical Assistant -
Apollo College
Spokane, WA04.2004
Skills
- Power BI Proficiency
- Advanced Excel Proficiency
- Digital Community Engagement
- Targeted Email Outreach
- Search Engine Optimization
- Data Presentation
- Data Analysis
- Market Analysis Expertise
- Data Analysis Proficiency
- Data Transformation
- Output Delivery Optimization
- Patient Care Management
- Health Education Advocacy
- Healthcare Terminology
- Clinical Data Oversight
- HIPAA Privacy Compliance
- Value-Oriented Care Strategies
- Leadership & Team Management
- Strategic Development
- Effective Communication
- Critical Thinking Skills
- Networking Skills
- Effective Time Management
- Adaptability
- Detail-Oriented Analysis
- Client Relations
- Professional Networking
- Effective Leadership
- Strategic Decision-Making
- Collaborative Team Player
- Professional Networking
- Conflict resolution
- Proficient in Microsoft Word
- Time Management Expertise
- Remote Work Readiness
- Professional Development
- Microsoft Office Proficiency
Affiliations
- 7 Ironman completions
- 36 marathons
Certification
- Certified Medical Assistant
- M & R Certified
References
References available upon request.
Timeline
Provider Relationship Management – In home Medical Care
UnitedHealth Group - Optum Home & Community Care
07.2024 - Current
Community Health Advocate- Outreach and Engagement
Landmark Health
03.2024 - 07.2025
Clinical Office Manager/TMS Coordinator
Baker Direct Primary Care
12.2020 - 03.2024
Certified Medical Assistant Supervisor
Providence Medical Center
05.2019 - 12.2020
Lead Certified Medical Assistant
Plastic Surgery Northwest
05.2011 - 05.2019
Bachelor of Science - Business Management
Spokane Falls Community College
Associate of Science - Business Management
Spokane Falls Community College
Associate of Medical Assistant -
Apollo College
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