Loni Neuffer
Austin,TX
Summary
Proven Account Manager with a track record of propelling client growth and retention at ZoomInfo, adept in CRM proficiency and strategic planning. Skillfully leverages sales expertise and relationship-building to secure new business opportunities. Achieved significant account expansion through effective communication and analytical thinking, demonstrating a commitment to customer success and organizational excellence.
Overview
19
19
years of professional experience
Work History
Account Manager- SMB
ZoomInfo
07.2022 - 04.2024
- Manage a book of existing customer accounts with a focus on account retention and growth
- Harness the power of referrals and existing relationships to unearth new business opportunities within valued clients
- Demo products beyond the customers' existing product
- Craft accurate forecasts and pipelines within Salesforce
- Collaborate within a dynamic team environment to propel and close deals over the phone
- Target the right people within existing clients by understanding what clients we work within key vertical markets and how we are getting their peers quick ROI
- Customer focused
- Quarterly business reviews with all accounts within book of business.
Account Executive SM&S
Dun& Bradstreet
07.2020 - 06.2022
- Responsible for generating revenue from the renewal and growth of existing clients
- Navigate across several different job functions including but not limited to marketing, sales, sales operations
- Grow base of clients via referrals, cold calling, and lead follow-up for Dun & Bradstreet's Sales Acceleration products focused on small and medium-sized businesses with annual revenue sales up to $250M
- Proactively pursues business development opportunities cross-selling into existing clients across multiple roles and levels including but not limited to sales leadership, marketing leadership, sales operations, and C-suite to meet renewal and enrichment goals.
Customer Success Manager
CTS Mobility
02.2020 - 06.2020
- Partnered with the Sales & Operations team to ensure business customers received the tools and support needed when processing RMA's (returns and warranty) for their business
- Handled all escalations involving customer orders or RMA/Returns
- Managed all inventory for returns/RMA.
Account Executive
Caterease/Cover
06.2019 - 10.2019
- Plan and pitch proactive solutions that grow revenue through prospecting, qualifying, managing and closing sales opportunities
- Cold calling and email correspondence with customers and prospective leads
- Working with Salesforce daily
- Obtain personal and company sales quota/sales dollar attainment
- Partner with the Placez team to partner sale both products
- Selling to all level businesses
- Provide regular reporting of pipeline and forecast through the CRM system
- Knowledge using several software systems to prospect customers
- Managing pipeline through the entire sales cycle including holding live demo's of our product through screen share
- SaaS based.
General Manager
Verizon Wireless
08.2013 - 05.2019
- Coaching and developing employees
- Top location in North Texas territory for SMB growth for the 2016 year
- Implementing processes with my team in store to grow customer base that was then implemented territory wide in all locations
- Building relationships with business customers to gain referrals for additional growth
- Weekly call and foot blitzing for new and existing customers and training sales reps on the blitzing process and cold calling using salesforce
- Using multiple software systems daily
- Inventory management of the entire stores inventory which includes new devices/accessories, controlling returns/ exchanges and all of the RISK model
- Numbers based position forecasting for the month as well as knowing your monthly, weekly and daily YOY performance, gaps with run rates and revenue
- Product knowledge and training for my sales reps and assistant managers to understand customer's needs
- Quarterly ops reviews presenting results to senior leadership
- In charge of the grass roots/networking events for the district working with marketing for events and marketing solutions for our demographics in Austin
- Utilizing calendar daily for appointments and meetings to be well organized
- Worked on a VLSS project where I had to gather and research one of our main competitors and using the research to create strategies on how to sell against them
- Facilitated several development classes for front line looking to develop into leadership and existing leaders looking to promote
- Customer service focused.
Assistant Retail Store Manager
Verizon Wireless
03.2010 - 12.2012
- Led a team of highly motivated, high performance individuals to exceed quota and budgetary expectations
- Assisted in implementing an atmosphere of teamwork that propelled our location to be ranked the top retail store in the region in overall performance
- Worked to become a leader in tablet and home phone connect sales through development of a winning sales process
- Developed multiple sales reps to become a Senior Sales Rep and an Assistant manager.
Retail Sales Representative
Verizon Wireless
01.2007 - 03.2010
- Key holder for the store to help with the closing deposit and opening safe funds and the daily registers for the reps
- Closed multiple large Retail to Business accounts including 62 voice and data lines
- Helped open a brand new store.
Intern
Adult Probation, Hays County CSCD
08.2005 - 05.2006
- Managed a caseload of adults on probation
- Required to hold monthly or weekly report in for the probationer
- Administered drug tests for the probationer
- Attended court when needed to appear for the county
- Held Pre-Sentence Investigations for new probationers
- Prepared the PSI for the court.
Education
Bachelor of Science - Criminal Justice
Texas State University
05.2006
Associate of Arts - General Studies
Temple College
05.2004
Skills
- Cold Calling
- Sales
- Revenue Generation
- Client Relationship Management
- Account Management
- Customer Service
- Business Development
- Customer training
- Project Management
- Converting leads
- Lead prospecting
- Lead Generation
- Contract Negotiation
- Strategic Planning
- CRM proficiency
- Forecasting abilities
- Client Relations
Additional Information
Public Speaker for Kari's Law. I worked with my father for 5 years to help Pass Kari's Law through Congress and to be signed into National Law by Donald Trump.
References
References available upon request
Timeline
Account Manager- SMB
ZoomInfo
07.2022 - 04.2024
Account Executive SM&S
Dun& Bradstreet
07.2020 - 06.2022
Customer Success Manager
CTS Mobility
02.2020 - 06.2020
Account Executive
Caterease/Cover
06.2019 - 10.2019
General Manager
Verizon Wireless
08.2013 - 05.2019
Assistant Retail Store Manager
Verizon Wireless
03.2010 - 12.2012
Retail Sales Representative
Verizon Wireless
01.2007 - 03.2010
Intern
Adult Probation, Hays County CSCD
08.2005 - 05.2006
Bachelor of Science - Criminal Justice
Texas State University
Associate of Arts - General Studies
Temple College
Similar Profiles
Ahmed JaberAhmed Jaber
Senior Sales Development Representative at ZoominfoSenior Sales Development Representative at Zoominfo
Ananya PandeyAnanya Pandey
Sr Data Ananlyst at ZoomInfoSr Data Ananlyst at ZoomInfo
Panneer Selvam ThangavelPanneer Selvam Thangavel
Customer Success Manager – Enterprise Accounts at ZoomInfoCustomer Success Manager – Enterprise Accounts at ZoomInfo
Alex NewsomeAlex Newsome
Sales Development Representative at ZoomInfoSales Development Representative at ZoomInfo
Ileana MaldonadoIleana Maldonado
Babysitter at Neighbor/Family FriendBabysitter at Neighbor/Family Friend