Loni Scott
Duncan,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tooling Services
Lockheed Martin (Contract)
05.2023 - 03.2024
- Ensure that tools where up to date with policy
- Maintain accurate data when supplies where in route shipping
- Handle all request needed from supervisors and mechanical engineers
- Order tools and supplies needed
- Work with little to no supervision
- Data Entry
- Built tool boxes from scratch
- Kept accurate inventory
Customer Service Representative
Purpose Financial
02.2020 - 02.2023
- Handle incoming calls and chats in professional manner
- Contact customers via email or phone for updates
- Take payments
- Data entry
- Maneuver through different systems
- Ensure customer satisfaction
- Work with little to no supervision
- Read scripts
- Adhered to state loan laws and regulations
- Handle calls in timely proficient manner
- Assist customers with online applications
- Make outbound calls to ensure customer's resolutions
- Paid close attention to every detail
- Desk top support for submitted tickets.
Assembler/Production
ZF LEMFORDER
10.2015 - 01.2020
- Trained new employees
- Assembled rear axles on assembly line
- Reading HMI for standard work
- Inspected parts before assembling
- Torquing and used various tools
- Ensured accurate assembly
- Checked for perfect quality.
Customer Service Representative
Gannett, CSR
03.2011 - 05.2014
- Taking inbound calls on a headset in professional manner
- Accurately verifying customer's accounts and inputting information into computer
- Responsible for correctly handling customer payments, answering questions, and sales with positive attitude
- Troubleshooting
- Communicating via email and fax
- Working with little to no supervision
- Detail orientated.
Quality Inspector
thyssenkrupp Supply Chain Services
01.2009 - 01.2011
- Quality control
- Inspected parts to ensure accuracy
- Accurately trained new employees
- Lear seats
- BMW cars and parts
- Faurecia doors, mufflers, pipes.
Education
Associate in Science (AS) in Criminal Justice - Law
ITT Technical Institute
Greenville, SC01.2011
Skills
Communication skills
Certification
- SC insurance producer, 08/01/21, 08/01/25
- Property & Casualty License, 06/01/24, 06/01/26
Assessments
- Work style: Reliability, 01/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, 10/01/21, Completed, Identifying and resolving common customer issues
Certificates
- Insurance Producer Certificate
- Property and Casualty Insurance Certificate
- Bail Bondsman Certificate
Timeline
Tooling Services
Lockheed Martin (Contract)
05.2023 - 03.2024
Customer Service Representative
Purpose Financial
02.2020 - 02.2023
Assembler/Production
ZF LEMFORDER
10.2015 - 01.2020
Customer Service Representative
Gannett, CSR
03.2011 - 05.2014
Quality Inspector
thyssenkrupp Supply Chain Services
01.2009 - 01.2011
Associate in Science (AS) in Criminal Justice - Law
ITT Technical Institute
- SC insurance producer, 08/01/21, 08/01/25
- Property & Casualty License, 06/01/24, 06/01/26
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