Loni Wilson

Serves as the referral center for incoming and outgoing patients.

Coordinates communication between referring physicians, facilities, and agencies with the appropriate Guthrie physician, department, or individual.

Coordinates and arranges emergent and non-emergent patient transfers across all Guthrie Hospitals. Assists other facilities or agencies with arrangement of patient transfer as needed.

Monitors, receives, and coordinates communication between in-bound ambulances and helicopters, takes EMS report or connects to Medical Command or Emergency Departments as appropriate.

Communicates with staff at internal and external entities for proper bed placement.

Engages in correspondence with nursing and other relevant staff members (Inpatient, Observation, Operating Room, Cardiac Cath Lab) to ensure that patients are placed in the appropriate facility/bed/unit for their condition.

Understands the documentation/EPIC workflows and requirements surrounding both internal and external transfers.

Listens attentively and provides detailed documentation to prevent communication breakdowns between the sending and receiving parties for a smooth patient transition.

Provides monitoring of the following Guthrie Sayre Campus, Life safety, and Security Systems:

Panic Alarm Systems – Dispatches security officers to area requiring assistance. Coordinate outside assistance if needed.

CCTV Systems- Monitors the closed-circuit TV systems. Monitors for unusual or suspicious activity. Notifies Security or appropriate agency when an unusual event is observed.

Refrigerator and Freezer Alarms – Monitors and responds to temperature alarms on vaccine refrigerators and freezers at all Guthrie Clinic locations.

Gas Alarms – Monitors Robert Packer Hospital gas alarm status, and sends out total alert to all hospital staff members if needed.

Receives other alarms or requests for services and handles appropriately.

Completes, compiles, and assures accuracy of essential data in various Communications Center and Transfer Center documentation methods, forms and databases.

Updates and edits the Communication Center’s Referral Database.

Serves as the point of contact for pre-hospital communications during mass casualty disasters and hospital emergencies.

Assists in placing emergency calls for both internal and external customers as requested or appropriate.

Activates the hospital Command Center through the ezNotify system.

Coordinates communication between area ambulances, helicopters, RPH and other facilities in collaboration with the Emergency Operations Center.

Provides coordination of communication, answering services, alarm monitoring, and informational reports for the following groups and organizations:

RPH Security phones calls and dispatching of security officers as needed.

Requests for the Regional CISM Team and makes notification through Bradford County EOC

Requests for Guthrie Air. Refers calls or request information to Air Methods Communications Center, LifeComm, as appropriate.

Represents the organization in a professional, courteous manner to patients, families, co-workers, and other health team members, while being sensitive how verbal and non-verbal communication is perceived. Maintains confidentiality in compliance with HIPPA at all times.

Prioritizes and expedites all Communication Center’s calls in an appropriate and timely manner.

Collects patient transportation vouchers.

Provides information from Material Safety Data Sheets (MSDS) as requested.

Notifies staff and outside entities of hospital diversion status.

Maintains and dispenses keys for the Patterson Education Building’s apartments and on-call rooms as needed.

Contacts MHMR (Mental Health), Coroner, and local police agencies for the Emergency Department and hospital personnel.

Assists hospital personnel, community agencies and patient family members by providing directions and maps for travel to and from RPH.

Identifies customer requirements and continually strives to conform to requirements 100% of the time

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Devised processes to boost long-term business success and increase profit levels.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Partnered with vendors and suppliers to effectively manage and budget.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Mitigated business risks by working closely with staff members and assessing performance.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Evaluated patient histories to assess and prioritize levels of care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Administered treatments in emergent situations with accuracy, safety and speed.
• Provided education to familiarize patients with medical treatments and self-care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Followed all safety protocols and took necessary precautions while providing care.
• Assisted with lifting and moving patients.
• Responded to 911 calls for medical emergencies.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Handled patient transfers from one medical facility to another.
• Assessed medical conditions of patients in pre-hospital settings.
• Delivered emotional support to patients and families.
• Immobilized patient for placement on stretcher and ambulance transport.
• Collaborated with medical doctors and other healthcare professionals.
• Transported patients to medical facilities and provided transportation to follow-up appointments.
• Observed patient behavior to report changes to medical personnel.
• Utilized communication devices to maintain contact with supervisors.
• Trained new EMTs on proper protocols and procedures.
• Conducted patient intake and triage procedures.
• Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
• Dispensed medications and monitored patient reactions.
• Educated public on emergency medical services.
• Provided patient families with post-medical care instructions.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Evaluated patient histories to assess and prioritize levels of care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Administered treatments in emergent situations with accuracy, safety and speed.
• Provided education to familiarize patients with medical treatments and self-care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Assisted with lifting and moving patients.
• Followed all safety protocols and took necessary precautions while providing care.
• Responded to 911 calls for medical emergencies.
• Handled patient transfers from one medical facility to another.
• Delivered emotional support to patients and families.
• Transported patients to medical facilities and provided transportation to follow-up appointments.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Assessed medical conditions of patients in pre-hospital settings.
• Immobilized patient for placement on stretcher and ambulance transport.
• Collaborated with medical doctors and other healthcare professionals.
• Trained new EMTs on proper protocols and procedures.
• Utilized communication devices to maintain contact with supervisors.
• Observed patient behavior to report changes to medical personnel.
• Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
• Conducted patient intake and triage procedures.
• Dispensed medications and monitored patient reactions.
• Provided patient families with post-medical care instructions.
• Educated public on emergency medical services.

• Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
• Verified that drivers completed required safety training and attended quarterly driver safety meetings.
• Planned and established transportation routes, work schedules and operator assignments.
• Scheduled repair and preventive maintenance of vehicles and other equipment.
• Demonstrated tasks to new hires and assigned to experienced workers for further training.
• Managed driver safety awards program, promoting safe driving and working safe initiative.
• Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
• Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
• Maintained and verified time, transportation, financial, inventory and personnel records.
• Verified that drivers transported loads safely and complied with state DOT laws.
• Monitored and maintained on-time delivery, reliability, service and performance.
• Managed routing, driver supervision and DOT compliance.
• Monitored safe operations by conducting field safety audits.
• Allocated equipment to meet transportation needs and financial goals.
• Oversaw transportation of [Number] [Unit] daily by coordinating personnel and developing efficient routes and workload schedules.
• Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as [Type], [Type] and [Type].
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
• Coordinated schedules and communicated changes to customers.
• Worked with service providers to resolve issues and correct delays.
• Planned and oversaw [Type] transportation activities.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Motivated workers to exceptional performance through implementation of new strategies.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
• Recommended measures to improve production methods, equipment performance and team operation and productivity.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

• Provided timely transportation of diverse clients to healthcare facilities.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Analyzed transportation data to identify improvement opportunities.
• Tracked shipments from dispatch through delivery to verify timely arrival.
• Met safety and regulatory standards for full operational compliance.
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
• Built and maintained strong partner relationships for smooth, cost-effective logistics.
• Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
• Led shipment scheduling and routing with carriers, enabling reliable customer updates.
• Determined most effective mode and routing of materials to customer locations and company facilities.
• Maintained accurate shipment, invoice and expense documentation for reliable reference.
• Improved workflow and productivity by implementing upgraded processes.
• Developed strategies to reduce transportation costs and increase operational performance.
• Implemented tracking and tracing software to improve shipment monitoring
• Negotiated contracts with carriers to secure optimized rates.
• Coordinated schedules and communicated changes to customers.
• Worked with service providers to resolve issues and correct delays.
• Planned and oversaw [Type] transportation activities.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Motivated workers to exceptional performance through implementation of new strategies.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Identified and resolved patient billing and payment issues.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Collected payments and applied to patient accounts.
• Posted and adjusted payments from insurance companies.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Precisely evaluated and verified benefits and eligibility.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Filed and updated patient information and medical records.
• Prepared billing correspondence and maintained database to organize billing information.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Liaised between patients, insurance companies, and billing office.
• Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Evaluated patients' financial status and established appropriate payment plans.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Managed collections claims for unpaid bills against estates of debtors.
• Pre-certified medical and radiology procedures, surgeries and echocardiograms.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Posted payments and collections on regular basis.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Delivered timely and accurate charge submissions.
• Adhered to established standards to safeguard patients' health information.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Audited and corrected billing and posting documents for accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Monitored outstanding invoices and performed collections duties.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.
• Utilized various software programs to process customer payments.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Generated monthly billing and posting reports for management review.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Reconciled accounts receivable to general ledger.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Created improved filing system to maintain secure client data.
• Processed vendor and supplier payments on weekly basis.
• Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
• Disbursed petty cash by recording entries and verifying documentation.
• Encoded and canceled checks using bank machines.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming business and client requests for information.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided clerical support, addressing routine, and special requirements.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Screened visitors and issued badges to maintain safety and security.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records, both digital and physical.
• Collaborated with various departments to complete assigned tasks.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Delivered clerical support by handling range of routine and special requirements.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Edited and proofread documents for accuracy and completeness.
• Coordinated and scheduled meetings and appointments.
• Created and maintained detailed records of all office activities.
• Purchased and maintained office supplies.
• Edited documents to keep company materials free of grammar errors.