Lonia Varela
Peoria,AZ
Summary
Enthusiastic, customer focused professional with strong interpersonal and communication skills. Consistently maintains a positive attitude and enjoys motivating and working with others to achieve objectives and drive success. Ability to quickly grasp complex situations and find effective solutions. Looking to obtain a position where I can utilize my passion, experience and strong organization skills to enable superior customer service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Stormpro Hardscape
Tempe, AZ
01.2023 - Current
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Schedule appointments, meetings and events for management staff.
- Respond effectively to sensitive inquiries or complaints.
- Maintain accurate department and customer records.
- Track and submitted employee timesheets to prepare for payroll processing.
- Coordinate catering services for various functions, including sales trainings and department meetings.
- Execute on-time, under-budget projects by solving complex issues for senior leadership.
- Update contact lists regularly when changes occur in employee status or contact information.
- Schedule appointments between clients and customers and internal staff members.
- Answer questions from customers regarding products and services offered by the company.
Customer Claims Specialist
CRS Temporary Housing
Phoenix, AZ
09.2021 - 10.2022
- Provided superior customer service throughout the duration of the temporary housing stay
- Serve as point of contact for policy holder, provide information and education on the housing process, and resolve all customer service issues related to hotel and/or housing stays
- Source and reserve hotels, and follow up with policyholders regarding check outs, move ins, and move outs
- Abide by state real estate regulations in providing proper notices
- Obtain adjuster approvals and accurately process extensions and and additional approvals
- Coordinate housing extensions, notices to vacate, and pickup of furniture, housewares and appliances
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
Patient care coordinator/Surgery scheduler
Banner Md Anderson Cancer Center
Sun City West, AZ
04.2020 - 04.2021
- Coordinate case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system
- Verifies and reviews physician privilege status prior to scheduling
- Interfaces with the medical staff office to maintain log of current privilege status and maintains confidentiality of all information
- May acquire and maintain physician preference information and staff roster
- Acquires authorization numbers, History and results of laboratory tests and verifies that they are current
- Orders previous medical records for the day of the procedure, when necessary
- Types and prints physician orders for multiple physicians and departments
- Schedules and maintains physician block time, and block time releases
- Enters physician's orders for lab, blood bank, medical imaging, and requests cardiology clearance
- Acts as a receptionist to the assigned unit; answers phones, relays messages
- Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures
- Acts as a liaison among nursing units, physicians and staff to relay patient data
- Screens requests for patient information and refers to appropriate staff
- Enters facility work orders and supply orders when required by assigned department
- Requests and Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork
- Working under minimal supervision and holding myself accountable for scheduling surgeries and procedures to maintain a smooth workflow.
Front office administration Lead
Banner MD Anderson Center
Sun city, AZ
01.2019 - 04.2020
- Delivered exceptional customer service by empathizing and understanding to resolve clients concerns
- Driving superior customer satisfaction by actively listening to patients needs and focus on “first call resolution”
- Energetic team player, works with others to achieve objectives and help colleagues succeed
- Help train new staff members in customer/patient communications and make the customer/patient feel welcome and appreciated
- Identified servicing and system issues and recommended resolutions to improve work center performance
- Acknowledge customer complaints/concerns and resolve them.
Front office/Administration
SimonMed Imaging
Peoria, AZ
01.2016 - 02.2018
- Operate telephone switchboard to answer, screen, or forward calls
- Provide business information and take messages
- Greet patients and vendors entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Handling of sensitive information and abiding by HIPAA Regulations
- Receive payment and record receipts for services
- Handle large amounts of Company cash deposits and withdrawals
- Billing Processing
- Verifying Insurance
- Transmit information or documents to patients and vendors, using computer, mail, or facsimile machine
- Schedule appointments and maintain and update appointments
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Front office/Administration
Barbara Garcia’s Family Practice
Phoenix, Az
09.2015 - 03.2016
- Operate telephone switchboard to answer, screen, or forward calls
- Provide business information and take messages
- Greet patients and vendors entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Handling of sensitive information and abiding by HIPAA Regulations
- Receive payment and record receipts for services
- Handle large amounts of Company cash deposits and withdrawals
- Billing Processing
- Verifying Insurance
- Prepare Folders and Charts for new patients
- Transmit information or documents to patients and vendors, using computer, mail, or facsimile machine
- Schedule appointments and maintain and update appointments
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Stock inventory and place shipments for office supplies.
Education
Highschool Diploma -
Dysart High School
05-2014
Skills
- Ability to manage multiple projects and look for contingency options, proactively adapting plans and priorities when necessary
- Consistently maintaining effective working relationships with internal and external customers
- Experience successfully managing and organizing personal time and workload
- Expert ability to lead projects, influence and build relationships at all levels
- Consistently working with Partners and leadership to evaluate training delivery effectiveness and make recommendations for improvement
Timeline
Administrative Assistant
Stormpro Hardscape
01.2023 - Current
Customer Claims Specialist
CRS Temporary Housing
09.2021 - 10.2022
Patient care coordinator/Surgery scheduler
Banner Md Anderson Cancer Center
04.2020 - 04.2021
Front office administration Lead
Banner MD Anderson Center
01.2019 - 04.2020
Front office/Administration
SimonMed Imaging
01.2016 - 02.2018
Front office/Administration
Barbara Garcia’s Family Practice
09.2015 - 03.2016
Highschool Diploma -
Dysart High School