LONIE GRANT
West Columbia,SC
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
24
24
years of professional experience
Work History
Area Manager of Operations
Roadrunner Transportation Systems Inc.
Chicago, IL
04.2023 - 06.2024
- Performed follow-up calls with customers after each sale was completed.
- Supported sales team by delivering current territory sales data and costing information.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify potential customers for sales campaigns.
- Developed business processes for data entry and reporting.
Manager of Operations
Mondelez International
Chicago, IL
12.2019 - 04.2023
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Maintained accurate records of all transactions between customers and company representatives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Coordinated data entry and maintenance of databases.
Point of Sale Supervisor
Pet Dairy / Dean Foods
Spartansburg, SC
06.2004 - 08.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Generated leads through cold calling, networking, referrals and other methods.
- Performed data entry tasks for account maintenance.
Coordinating Manager
Premier Advanced Accounts
Gaston, South Carolina
01.2000 - 05.2004
- Managed staff schedules, workloads, and task deadlines.
- Organized meetings with stakeholders to discuss project updates and objectives.
- Tracked budget expenses related to each project activity.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Assisted with data entry into various systems.
Education
Associate of Applied Science - Computational Science
Nelson Technical
Charleston, SC06-1995
Associate of Arts - Business Management
Technical College of The Lowcountry
Beaufort, SC05-1993
IT
ECPI University
Columbia, SCSkills
- Customer Relationship Management
- Customer Support
- Cross-Selling and Up-Selling
- Call Center Operations
- Complaint resolution
- Customer communications
- Answering questions
- Business Development
- Sales Training
- Document Preparation
- Word Processing
- Point of sale systems
- Sales strategy development
- Customer Relationship Building
Timeline
Area Manager of Operations
Roadrunner Transportation Systems Inc.
04.2023 - 06.2024
Manager of Operations
Mondelez International
12.2019 - 04.2023
Point of Sale Supervisor
Pet Dairy / Dean Foods
06.2004 - 08.2019
Coordinating Manager
Premier Advanced Accounts
01.2000 - 05.2004
Associate of Applied Science - Computational Science
Nelson Technical
Associate of Arts - Business Management
Technical College of The Lowcountry
IT
ECPI University
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