Lonise Black

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw quality control and productivity rates to increase revenue and production times.

Assisted Clients and Agents with policy questions and changes. I was our team Morale Champion and was rated top 5 for 3 years in a row.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Answered average of 90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.