Lonisha Duchine
Summary
Detail-oriented and motivated professional with over 10 years of experience in customer service, administration, and team support. Skilled in clerical operations, data entry, scheduling, and documentation. Holds an AA in Psychology and Sociology with strong interpersonal and organizational abilities. Seeking an Office Specialist I role to contribute to efficient office operations and excellent client service.
Overview
16
16
years of professional experience
Work History
Shopper/Driver
Instacart
11.2020 - Current
- Manage customer orders, ensuring accuracy and timely delivery.
- Maintain organized records of orders, deliveries, and communications.
- Provide professional and courteous customer service to enhance satisfaction.
Volunteer
Berkeley Unified School District
06.2013 - Current
- Support teachers and staff with classroom preparation and administrative tasks.
- Assist with community events, maintaining accurate attendance and activity records.
- Foster a positive learning environment for students and families.
In-Home Care Provider
Private Client
01.2010 - 07.2024
- Managed daily schedules, appointments, and household needs.
- Maintained confidential client records and communicated effectively with healthcare providers.
- Handled budgeting, meal preparation, and errands with attention to detail.
Supervisor
UPS
08.2016 - 04.2018
- Supervised and trained team members to ensure efficiency and compliance with safety procedures.
- Conducted meetings, coordinated schedules, and maintained operational documentation.
- Supported data tracking, performance evaluations, and workflow improvements.
Education
Associate of Arts - Psychology, Sociology, Social and Behavioral Science
Berkeley City College
Berkeley, CA05.2024
Skills
- Strong work ethic
- Customer satisfaction and retention focus
Data entry and Record
Management
Filling and Document
Organization
Adaptability and Flexibility
- Problem, solving and conflict resolutions
- Patience and empathy when assisting customers
- Promoting positive relationships within the community
Timeline
Shopper/Driver
Instacart
11.2020 - Current
Supervisor
UPS
08.2016 - 04.2018
Volunteer
Berkeley Unified School District
06.2013 - Current
In-Home Care Provider
Private Client
01.2010 - 07.2024
Associate of Arts - Psychology, Sociology, Social and Behavioral Science
Berkeley City College