Lonisha Hollis
Brooklyn,NY
Summary
- Ability to work in a fast-pace atmosphere
- Self-starter; capable of motivating & supervising others
- Capable of handling multiple responsibilities
- Excellent computer skills (Word / Excel ), Type 30-35 WPM
- Effectively developed telephone communications skills
- Ability to operate various offices and store equipment such as cash registers, telephone, radios, ten-key machine etc...
- Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
15
15
years of professional experience
Work History
Educational Assistant Teacher
New York City Board Of Education
03.2016 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Aiding occupational therapists, physical therapists, speech therapists and adaptive physical education providers during instruction.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Admin Assistant & Scheduling Coordinator
Transcare Paratransit/Access-A-Ride
10.2012 - 02.2016
- Act as the “first point of contact” for company guests.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests and drivers with friendliness and professionalism.
- Schedule Drivers for day to day operations with assigned routes.
- Make timely & accurate entries/ coding in the Adept trip log
- Monitor the routes for on time pickups/drop-offs.
- Respond to drivers who seek assistance in a positive and respectful manner.
- Answer telephones and provide the caller with appropriate information regarding ETA.
- Assist with organizational and clerical duties as assigned.
- Assist with file organization, storage, and filing.
- File paperwork in each department file as needed.
- Ensure office organization.
- Daily retrieval of mail and various errands as assigned. Sort and distribute agency mail.
- Provide back up to other clerical staff as needed.
- Responsible for complying with rules and regulations governing access to Protected Health Information regarding HIPPA.
Medicare Customer Care Specialist
Aegis Communications/Humana Insurance Co.
09.2009 - 01.2011
- Spoke with Medicare members via telephone in an inbound call center setting.
- Helped large volume of customers every day with a positive attitude and clear focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Assist member's with address changes, P.C.P changes, and pharmacy issues.
- Helped members with medical bills and claim forms.
- Provided non members with product information for sales of Medicare insurance.
- Provided plan information and summary of benefits to Humana Medicare members.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Identified potential sales opportunities while assisting customers, driving revenue growth through upselling and cross-selling techniques.
- Ensured full HIPAA compliance by conducting regular reviews of policies and procedures.
Education
Bachelor of Arts - Psychology
Medgar Evers College of The City University of New York
Brooklyn, NY01.2025
Associate in Arts Cum Laude -
Medgar Evers College of The City University of New York
Brooklyn, NY01.2023
Certified Teaching Assistant
03.2017
High School Advanced Regents Diploma -
Paul Robeson HS for Business & Technology
08.2007
17-week Job placement internship -
Opportunities for a Better Tomorrow
Skills
Behavior Management (Positive Restorative Circle Training)
Effective Communication
Helping Students with Special Needs
Small Group and Individual Assistance
Socio Emotional Learning
Implicit Bias Training
Child Abuse Training
Sexual Harassment Training
Fast Learner
Time Management
Event Hosting
Party Planning
Personal Shopping
Traveling Itineraries
Timeline
Educational Assistant Teacher
New York City Board Of Education
03.2016 - Current
Admin Assistant & Scheduling Coordinator
Transcare Paratransit/Access-A-Ride
10.2012 - 02.2016
Medicare Customer Care Specialist
Aegis Communications/Humana Insurance Co.
09.2009 - 01.2011
Bachelor of Arts - Psychology
Medgar Evers College of The City University of New York
Associate in Arts Cum Laude -
Medgar Evers College of The City University of New York
Certified Teaching Assistant
High School Advanced Regents Diploma -
Paul Robeson HS for Business & Technology
17-week Job placement internship -
Opportunities for a Better Tomorrow